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Customer Service Associate

Kelly Services

Kearny, NJ
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Service Associate

Jobid US4119CD_24816217

Location: Kearny, NJ, 07032, USA

Description **Job Description**

Educate customers about the quality of our product line, service and how it will benefit their business.

- Introduce/sell products based on customer type and current menu offering via phone.

- Introduce/sell new items launched.

- Maintain a record of products placed through up-selling.

- Maintain a record of new item placed.

- All phases of order entry.

- Keep line of communication open to sales people in the field and provide requested data to support sales.

- Resolves product or service problems by clarifying the customer-s complaint; determining the cause of the problem; selecting and explain the best solution to solve problem; expediting correction or adjustment; following up to ensure resolution.

- Refer unresolved customer grievances to designated departments for further investigation.

- Manage and track payments.

- Manage and track overdue collection.

- Communicate to team/other departments the status of receivables.

- Be able to work in a team oriented environment.

- Other duties as assigned

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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