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Customer Service Call Center

Kelly Services


Location:
Cedar Rapids, IA
Date:
04/25/2018
2018-04-252018-05-24
Job Code:
US2682MM_24475816
Categories:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Service Call Center

Jobid US2682MM_24475816

Location: Cedar Rapids, IA, 52401, USA

Description **Job Description**

Kelly Services is hiring for Call Center/Customer Service reps:

The position is an inbound representative position answering participant questions regarding their retirement plan. The customer administers all types of retirement plans including but not limited to 401k, 403b, NQDC, and IRAs. Reps would be trained on all facet in a tiered approach training. Top call reasons include: Enrollments including investment counseling, fund transfers and allocation changes, balance inquiries, market information, distributions, loans, and beneficiary updates.

No scripts- these are educational based calls

100% of the time on the phone (average of 40 to 50 calls/day)

General computer/typing skills needed. Need 30 WPM, navigating through multiple screens and using Outlook routinely.

Experience needed: These are entry level call center positions. However, they like to see previous business experience in a call center, or have completed an extensive training program previously.

Skills testing - typing (need 40 wpm) & Call Center Environment test in Kelly office

As a Kelly employee, you-ll have access to world-class perks, including:

*Kelly-sponsored Affordable Care Act health care coverage available to eligible employees

*Group insurance options*

*Service bonus plan

*Holiday pay plan

*Weekly electronic pay options

*Online training campus that provides more than 3,000 free courses to help improve and develop skills

*Exclusive online employee community

*Employee assistance program available at no cost

*Corporate discounts

*Transportation Spending Accounts

If you are passionate about helping others and looking to advance your career, apply now.

**Highlights**

-Kelly-sponsored Affordable Care Act health care coverage available to eligible employees

-Group insurance options*

-Service bonus plan

-Holiday pay plan

-Weekly electronic pay options

-Online training campus that provides more than 3,000 free courses to help improve and develop skills

-Exclusive online employee community

-Employee assistance program available at no cost

-Corporate discounts

-Transportation Spending Accounts

*Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services.

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.



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