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Customer Service/Call Center

Kelly Services

Erlanger, KY
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Service/Call Center

Jobid US589JRB_BH1433072

Location: Erlanger, KY, 41018, USA

Description **Position** : Customer Service Representative

**Location** : Erlander, KY 41018

**Duration** : Full-Time/Direct Hire Opportunity

**Pay** : $13/hr - $14/hour

The Ideal candidate is someone that has a passion for computers, technical agility with the ability to solve customer s computer/ mobile device questions with a high degree of customer service.

**Job Duties** :

1. Technical Support for mobile devices Smartphones, tablets, laptops, music players Provide technical support via phone, chat or email Resolve issues, schedule follow-up and/or escalate the customer's call. Thorough understanding of laptop applications and able to troubleshoot computer and mobile device questions and solve with ease. Assist users of the client's products and services by answering questions and using critical thinking to solve problems involving their use. Ability to use documentation tools to log and resolve basic and routine customer inquiries Technical aptitude with the ability to troubleshoot at an elevated level of expertise

2. Communication Prepare complete and accurate case management notes Update customer's files Ability to provide troubleshooting steps to accommodate a variety of users from novice to expert. Communicate effectively with individuals/teams in the program to ensure high quality and timely delivery on customer s requests. Effectively transfer customer requests to an appropriate party to solve and provide excellent customer care. Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. Participate in activities designed to improve customer satisfaction and business performance. Develop broad and in-depth knowledge of client products and services at an elevated level of expertise. Attend training sessions as required

3. Knowledge Skills Excellent Customer Service Strong experience with MAC OS, Windows 7 or Windows 10 Experience troubleshooting problems connecting to external devices such as printers/external drives/or portable media players


At least 6 months of customer service experience Quick learner, ability to multi-task, team player

**Type min of 35 WPM**

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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