16 days old

Customer Service/ Call Center

Kelly Services
Harrisonburg, VA 22803
Kelly Services is seeking a Bi-Lingual Contact Center rep in the Harrisonburg, Va area. Position will pay $17-$20hr. To be considered please submit resume to Contact us to 434-964-2448 for more details.

**Position Summary:**

The Member Contact Center Advisor delivers exceptional member service by handling a variety of member calls to resolve member questions and issues regarding accounts, process payments, refer products and services.


+ Answer calls, greet and welcome members in a courteous, professional and timely manner, providing accurate and handling member transactions efficiently.

+ Provide product and service information to existing members and prospective members. Anticipate and recognize member issues, complaints or problems and facilitate the resolution of these issues.

+ Identify cross-sell opportunities and cross-sell products and services to members.

+ Assist in meeting department promotional goals including First Mortgage & Investment referrals.

+ Perform administrative tasks to complete member transactions. Follow-up with member and internal department staff as needed.

+ Conduct outbound calling to follow up on new member accounts and/or acquire new member loan business.

+ Ensures compliance with all applicable federal regulations, including the Bank Secrecy Act, Security, OFAC and the SAFE Act.

**Performance Expectations:**

+ Meet assigned goals. Recommend credit union product and service solutions to members that will help our members financial life to be better.

+ Perform functions efficiently, effectively, and accurately and in accordance with established policies, standards, and security procedures. Adhere to and uphold all written policies and procedures of the credit union, including BSA/CIP and OFAC monitoring and reporting, security operation and personnel policies.

+ Reports and records are accurate, complete, and timely.

+ Cooperative and positive attitude towards members and credit union employees.

+ Supervisors are appropriately informed of department activities.

+ The credit unions professional reputation is maintained and conveyed. Professional appearance and demeanor are maintained.

+ Dependable record of attendance and timeliness.

+ Demonstrate COFCU Core Values. Support COFCU mission.

**Position Qualifications:**

**_Education & Experience_**

+ One year experience within a Call Center for a retail sales or financial services environment.

+ Branch experience for a financial institution, preferred.

+ Some college, preferred

+ Credit union or banking products and services.

**_Skills & Abilities_** :

+ Consistent excellent customer service skills.

+ Strong written, verbal and interpersonal communication skills.

+ Problem solving and conflict resolution capabilities.

+ PC skills (including Microsoft Office and banking platforms).

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-04-28 Expires: 2021-05-29

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Customer Service/ Call Center

Kelly Services
Harrisonburg, VA 22803

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