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CUSTOMER SERVICE (call center)

Kelly Services

Horsham, PA
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title CUSTOMER SERVICE (call center)

Jobid US5134DC_24558259

Location: Horsham, PA, 19044, USA

Description **Job Description**

Kelly Services, a global leader in the staffing industry has an exciting opportunity for CALL CENTER CUSTOMER SERVICE REPS for a contract position in HORSHAM, PA

Shift: 9:30am - 6pm Monday-Friday

Pay Rate: $15/hr

Position Overview

We are looking for motivated and qualified candidates to grow with our team. The individuals will handle in-bound calls from our advisers and clients via an 800 line. This will be a 6-12 month assignment (9:30am - 6:00pm).


- Learns all facets of Life Insurance or Annuities and the products sold

- Handles in-bound calls from our producers and end clients and answers questions regarding their life or annuity product and/or servicing needs.

- Disseminates and learns a lot of complex information in a short period of time.

- Accepts ownership of the interaction and provides a high caliber of service and follow-through.

- Correctly interprets each request and navigates multiple administration systems as well as our workflow and imaging tools to gain and document needed information.

- Processes financial and non-financial transactions and documents records with consistent quality and attention to detail.

- Recommends and facilitates process changes to continuously improve the customer experience.

- Works with leadership team to develop business processes and service standards.

- Evaluates and refines performance measures as they align to industry standards and a changing market.

- Thinks like the customer and responds with the level of urgency and professionalism they expect.

- Complies with all company and site policies and procedures.

- Remains current in profession and industry trends.

- Successfully completes regulatory and job training requirements.

- Performs other duties as assigned.

- Ability to work the 9:30 A.M to 6 P.M. shift.

Required Skills

- Solid math skills

- Excellent analytical and organizational skills with attention to detail

- Excellent communication skills, both verbal and written, required

- Willingness and proven ability to work on multiple tasks and adapt to a changing work environment

- Solid computer skills with efficient, accurate use of a computer for data entry, documentation, and the ability to navigate within multiple systems.

- Excellent problem-solving skills - the ability to see beyond the obvious into what may be intended

- Willingness and ability to work under pressure and meet deadlines

- Ability to work in a team environment

- A customer service attitude that translates professionalism, confidence as well as a `smile- over the phone

- Ability to make a positive contribution as demonstrated by learning new skills and making suggestions for process/procedure improvement


- 1-3 years of related work experience in customer service

- Experience working in a call center preferred

- Experience with life insurance/annuity products preferred

Apply today or call our office at (215)633-7901

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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