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5 days old

Customer Service / Call Center, Lansing MI

Kelly Services
Lansing, MI 48915
**Job Description**


Customer Service Representative (CSR, CSA), Contact/Call Center Lansing MI.


Do you want to be part of an awesome, exciting industry and work in a dynamic, interactive workplace? This position will provide the best excitement of a start-up company with fast-paced, challenging work, tremendous growth potential and gives you the opportunity to work with a leading provider of internet lottery solutions.


- Work location: Lansing, MI

- 1st shift 8AM-5PM (must be able to work some overtime if needed)

- Monday - Friday (must be able to work occasional weekends if needed)

- $12.50 - $14/hour (based on experience)

- Weekly pay (every Friday)

- Start date 02/03/20, interviews 01/13/20 only


Snapshot:


- Work in Contact Center supporting online Lottery players with Lottery purchases, withdrawals, game play, registration and other related service inquiries.


- Interact with customers through live instant messaging, email and telephone to enhance player experience with online Lottery games by answering questions, providing information, resolving technical issues and providing flawless customer service and basic technical support.


- Troubleshoot technical issues related to computer/tablet/cell phone applications according to established department policies and protocols.


- Work according to set goals and targets.


If you are interested in these positions and have call center experience (previous call center experience is required) please forward resumes to Susie Jones at Susie.Jones@kellyservices.com or call/text (989) 297-6565 for immediate consideration.


**Requirements**


-Advanced knowledge of Windows Office Programs

-Previous Call Center Experience

-Some college preferred, not required

-Great customer service skills

-Ability to troubleshoot technical issues related to computer/tablet/cell phone applications

-Effective communication skills, making offers to VIP customers


**Highlights**


As a Kelly employee, you will have access to world-class perks, including:

- Kelly-sponsored Affordable Care Act health care coverage available to eligible employees

- Group insurance options

- Service bonus plan

- Holiday pay plan

- Weekly electronic pay options

- Online training campus that provides more than 3,000 free courses to help improve and develop skills

- Employee assistance program available at no cost

- Corporate discounts including discounts on cellular phone plans up to 20%!


If you are interested in these positions and have call center experience (previous call center experience is required) please forward resumes to Susie Jones at Susie.Jones@kellyservices.com or call/text (989) 297-6565 for immediate consideration.


**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-01-13 Expires: 2020-02-13

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Customer Service / Call Center, Lansing MI

Kelly Services
Lansing, MI 48915

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