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1+ months

Customer Service Call Center Representative

Kelly Services
Cutler Bay, FL 33189
**_Customer Service Representative /_** **Cutler Bay** **_-_** **Miami, Florida, 33157**



Kelly Services is currently seeking **Customer Service Call Center Representative** for one of our top clients in Cutler Bay - Miami, Florida. The role of a Customer Service Call Center Representative provides front line, direct contact with customers when filing claims over the phone. Our clients fast-paced, team-oriented environment is the perfect place to take career to the next level.



T **he position requires working from home due to COVID-19 and then reporting to the job site in** **Cutler Bay 33157** **at a later date. Seeking i** **ndividuals who are self-starters and can work independently with minimal direct supervision.**




+ Pay rate **: $12.25** per hour plus a Gift Card Incentive Plan

+ Training: Monday through Friday 8:00am to 5:00pm

+ Hours: Flexible to work any 8 hour shift between 11:00am - 10:00pm + weekends - 2 days off a week = 40 hours

+ Long Term - Temp to Hire Opportunity



**Job Description:**




+ Files claims by collecting pertinent information from customers

+ Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance

+ Follows standard screens/scripts to perform most tasks, the ability to navigate a computer based system, maintains and updates company records as needed

+ Processes and determines coverage by reviewing forms and other applicable records

+ Maintains professionalism and effectively interacts with all contacts, both internal and external

+ Maintains department quality standards and performs job duties as directed by supervisor



**Required Qualifications**




+ Minimum of 1 year of Call Center Customer Service experience

+ High School Diploma or equivalent

+ Excellent Customer Service skills

+ Excellent verbal and written communication skills

+ Basic problem-solving skills

+ Experience with Microsoft based programs and computer products

+ An acute attention to detail/accuracy and effective note taking/documenting skills

+ Must be able to handle/process high call volumes, at times while adhering to scheduled breaks/lunches in accordance business needs.





**As a Kelly employee, youll have access to world-class perks, including:**




+ Kelly-sponsored Affordable Care Act health care coverage available to eligible employees

+ Group insurance options*

+ Service bonus plan

+ Holiday pay plan

+ Weekly electronic pay options

+ Online training campus that provides more than 3,000 free courses to help improve and develop skills

+ Exclusive online employee community

+ Employee assistance program available at no cost

+ Corporate discounts

+ Transportation Spending Accounts





??*Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services.



**It's a great opportunity to get your foot in the door and gain valuable experience so apply today!!**



****Important information:** This position is recruited for by a National Kelly Recruiter, not your local Kelly branch. Please submit your resume to be considered for this position by pressing the **SUBMIT RESUME** button below.



\#CB2020








**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

\#KellyGTS
Posted: 2020-07-03 Expires: 2020-10-03

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Customer Service Call Center Representative

Kelly Services
Cutler Bay, FL 33189

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