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23 days old

Customer Service/call center

Kelly Services
Rockland, ME 04841
Event Center Phone / Operations Role:


Classes forming now!


This is an inbound call center environment where the associate is required to speak clearly, be professional, patient, flexible, punctual, and have a pleasant telephone manner. All interactions with customers will need to be handled in a professional, helpful, and timely fashion. The primary focus will be on accuracy of information provided to callers and when completing transactions during or between calls, as well as the quality of customer service.


Representatives take scripted inbound and outbound calls from callers regarding events, which could include settlements, distributions or class action cases. Depending on the project, the Rep. may be responsible for using multiple systems, other resources, data entering forms and correspondence. Calls and data entry may vary from 3-5 minutes and the volume can vary from 12- 20 calls and forms per hour.


Works under general supervision; typically reports to a supervisor or manager.


Associates are responsible for assisting inbound callers may include:


Ordering statements

Basic account info

Duplicate tax forms

Pin resets

Web site navigation

Address Changes


Additional Information: Representatives will access confidential Shareholder information through secure databases, utilize multi-line phone systems in concert with computer system, and be responsible for both security and quality to ensure company requirements are met.


As applicable scripts will be provided to assist associates.


Strong attention to detail, ability to read a script in a positive and knowledgeable manner. Responds to questions promptly using scripted responses and dialogue.

Keyboarding / Typing Skills

Familiar with Outlook; must be able to navigate between 3-5 screens/programs

Ability to apply feedback and take direction

Customer Service skills and experience

Ability to Multitask and work under pressure

Telephone / Listening Skills

Strong Communication & Interpersonal Skills

System navigation

Proficient Computer Skills

Data entry


Schedules available: from 8-5 / 9-6 or a part time schedule with minimum 20 hours per week availability.


Apply now!


**Why Kelly** **** **?**


As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-02-01 Expires: 2021-03-04

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Customer Service/call center

Kelly Services
Rockland, ME 04841

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