21 days old

Customer Service- Call Center

Kelly Services
Troy, MI 48007
**Job Description**

Customer Service- Call Center

Temp to hire- $15 an hour.


This position is responsible for answering inbound calls and maintains good customer relations with callers while following inbound call procedures and scripts as well as client specific requirements. Also, identifying customer's needs, clarifying information and providing accurate responses/solutions to caller.

Major Duties and Responsibilities:

1. While adhering to company policies and procedures and client requirements, staff the ACD Phone Queues that receive all inbound calls for the firm for eight jurisdictions. Clarify information and provide accurate response or direct the call to the appropriate person or department for handling.

2. Process/handle inbound emails received in various inboxes.

3. Return voice mails left by callers in accordance with call procedures and client requirements.

4. Perform other related duties as assigned including saving scanned returned mail in the proper files in the case management system.

5. Other duties as assigned

Experience is a must with inbound calls; If the candidate has worked in a bank or financial institution, is a big plus

Please apply online or send resumes to

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-01-06 Expires: 2020-02-06

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Customer Service- Call Center

Kelly Services
Troy, MI 48007

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