17 days old

Customer Service Care Coordinator IV- Patient Care Technician

Kelly Services
Lexington, MA 02421
Kelly Services is currently seeking a Customer Service Care Coordinator IV - Patient Care Technician in Lexington, MA to work a contract assignment of 8 months for one of our top clients. Kelly is a full service workforce solutions provider to 98% of the Fortune 100 companies. We provide employment to more than 700,000 people annually and we deal with some of the largest and best companies both nationally and locally.

**Primary Responsibilities of the** Customer Service Care Coordinator IV - Patient Care Technician **includes:**

+ Works in a highly visible, strong team environment to provide exceptional Customer Service on all levels.

+ Specifically, listen to and counsel patients and medical professionals, interpreting their specific needs and providing friendly, professional and well-informed answers to their questions.

+ Patient Support Managers will work with patients, physician offices, partners and insurance companies to case manage all steps required to gain access to therapy.

+ Maintain relationship with patients and physicians to ensure ongoing compliance with therapy.

+ Works closely with patient/family to case manage all steps required to gain access to therapy.

+ Acts as the liaison with medical offices

+ Work with Specialty Pharmacy and insurance companies to obtain reimbursement information

+ Work with Specialty Pharmacy HUB to conduct benefit investigations with insurance companies as required.

+ Counsel patient/family on reimbursement options

+ Manage patient transition to different therapies. Work with nurses to provide injection training to patients

+ Responsible for maintaining case history for all assigned patients in the CRM system

+ Trouble shoot and resolve ongoing reimbursement issues (step edits, insurance changes, PAs, etc)

+ Partner with Field Regional Business Managers and Patient Access Managers to manage all patient cases within their assigned territories

+ Professionally field incoming telephone calls while making a positive impression

+ Answer patient and medical office inquiries and resolve customer problems

+ Provide ongoing persistency and compliance support by making regular calls to patient/families

+ Manage patient assistance requests and work with partners to process applications

+ Provide back-up coverage for other Customer Service Case Managers

+ Attend scheduled patient Ambassador meetings and represent the company at industry conferences

+ Travel to sales meetings and medical offices as necessary (10% potential travel)

**Education and Experience Requirement of the** Customer Service Care Coordinator IV - Patient Care Technician **includes** :

BA/BS in the life sciences or communications preferred

3 -5 years of prior case management experience preferred

**Additional Information:**

+ Contract assignment, duration 8 months.

+ Work schedule: full-time, first shift.

**Kelly Temporary Employee Perks:**

+ Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchaseand the coverage is portable*

+ Service bonus plan and Holiday pay plan, if qualified

+ Weekly electronic pay options

+ Free online training campus available

+ Exclusive online employee community

+ Corporate discounts

**Apply Now!**

This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position you must submit your resume to the Scientific Recruiter listed below:

Sandy at:

Thank you for your interest in the assignment.

**Why Kelly** **** **?**

With Kelly, youll have access to some of the worlds highest-regarded scientific organizations
providing you with opportunities to work on todays most challenging, research-intensive, and relevant
projects. Our connections can lead you to innovative scientific pursuits youll be proud to help
advance. We work with 95 of the Fortune 100 companies, and found opportunities for more than 9,000
scientific professionals last year.

You pursued a career in science to fuel your quest for knowledge and your desire to make the world
a better place. Let Kelly fuel your careerconnect with us today.

**AboutKelly Services** ****

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect
with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.


Posted: 2019-08-05 Expires: 2019-09-05

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Customer Service Care Coordinator IV- Patient Care Technician

Kelly Services
Lexington, MA 02421

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