17 days old

Customer Service

Kelly Services
Chelmsford, MA 01824
Kelly is currently recruiting for an **experienced Customer Care Representative** to support an **international manufacturing firm** for their office in Chelmsford, MA. This is a project-based role, but is long term and a great opportunity for immediate work while continuing to expand your skills! This is a full time, remote role (within commutable distance of Chelmsford), standard business hours.

As a **Customer Care Representative,** you will assist clients in a variety of stages from inquiry to ordering to problem resolution:

+ Work in a fast-paced, team environment

+ Professionally handle incoming requests, via both phone and email, to ensure prompt response and resolution to questions

+ Proactively manage customers with orders on hold, staged release dates and blanket POs

+ Review, enter and book orders according to order entry policies and procedures

+ Strive to gain a broad understanding of products, market segment and customer needs.

+ Resolve questions about timing of order delivery, shipping, etc.

+ Handle any Return Authorizations expeditiously

**We are looking for candidates with:**

+ 3 -5 years business experience in a fast-paced, complex manufacturing or Life Sciences Customer Service environment.

+ Associate's Degree or equivalent industry experience; Bachelor's Degree preferred.

+ Professional demeanor; excellent phone skills and writing skills, strong attention to detail, team player.

+ Experience with ERP (Oracle preferred), Microsoft Office proficiency.

**Hours:** Monday - Friday, 8:00am - 4:30pm

**Pay rate:** $21.00/hour

**Project duration** : approximately 1 year

**What happens next**

Once you apply, youll proceed to next steps if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, youre still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover whats next in your career is what were all about, so lets get to work. Apply to be a Customer Service Professional today!

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-08-30 Expires: 2021-09-30

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Customer Service

Kelly Services
Chelmsford, MA 01824

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