19 days old

Customer Service (Collections)

Kelly Services
Hillsboro, OR 97124
Looking to make a change in your professional career? Kelly Services has partnered with a local credit union in hiring for **Entry Level Customer Service** candidates in their **Collections Department** ! This position is **in office** at their **Hillsboro, OR** Location!

**APPLY TODAY** for immediate consideration!

**Position:** Customer Services (Collections Department)

**Location:** Hillsboro, OR (In Office)

**Schedule:** Monday Friday 8am-5:30pm

**Pay Rate:** $18-$20 (Depending on Experience)

The Collectons Department handles and resolves defaults and delinquencies with members accounts, advocating for members and maintains strong member relationships and meets member service standards.

**Primary Responsibilities:**

+ Provide assistance and support to members in financial difficulty by identifying mutually agreeable payment arrangements, maintaining excellent member service and strong relationships

+ Work assigned collection queues and make collection attempts by telephone and email (on financial products like auto loans, credit cards, mortgages, etc.), following established procedures and regulations

+ Review and submit accounts for loan workout arrangements (such as extensions, modification, forbearance and partial payments)

+ Identify accounts for adverse action (such as repossession, foreclosure, closure, suspension and charge off)

+ Identify gaps in processes and procedures and make recommendations for improvements

+ Participate in department projects and initiatives as required

**Experience and Education Requirement:**

+ **Minimum Education:** High School Diploma or equivalent

+ Effective time management skills and the ability to work independently or in a collaborative team environment

+ Good listening skills with ability to ask probing questions to determine member needs and overcome objections

+ Good problem solving and decision making skills with a strong attention to detail

+ Strong communication skills; able to write/speak clearly

+ Ability to professionally handle sensitive documents

+ Working knowledge of Microsoft Office Suite

+ Deliver exceptional member, vendor and employee experiences

+ Drive your professional development to strengthen your skills for success

**Get a complete career fit with Kelly** **** **.**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Posted: 2022-07-29 Expires: 2022-09-15

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Customer Service (Collections)

Kelly Services
Hillsboro, OR 97124

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