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9 days old

Customer Service Representative

Kelly Services
Columbus, IN 47202
Kelly Services is hiring for a Consumer Care Specialist for our customer in Columbus, IN. Start your career with the worlds leading juvenile products company!


Pay starts at $16/hour and increases to $17/hour once hired on! Training is 6-8 weeks, 8am-5pm, on-site. Once training is complete, the schedule will be 9am-6pm - hybrid schedule - work from home 2 days a week and on-site 3 days a week.


Apply today! OR set up an interview by clicking on the following link: https://calendly.com/nikm953/30min


**Job Purpose/Scope:**


The Consumer Care Specialist delivers a great Consumer experience on every contact (across many channels), complies with processes, gathers, and provides appropriate information, supports sales of parts and products, and strives to meet individual, contact center and corporate goals.


**Requirements/Responsibilities:**


+ High school diploma or equivalent required.

+ Associates Degree or higher preferred.

+ Previous call center experience in a non-scripted environment.

+ Excellent keyboarding skills and comfortable with a variety of computer applications.

+ Working knowledge of Microsoft Office is also required.

+ Actively listen and communicate with the consumer while entering consumer data into the Customer Relationship Management (CRM) system.

+ Professionally and courteously assist consumers that contact the Consumer Care Department through a variety of channels, including voice, chat, text/SMS, email, and more.

+ Handle tasks such as parts order status or expiration date information.

+ Assist consumers with product technical questions, product assembly, and installation issues across a wide range of brands and products.

+ Place orders for replacement product or parts under warranty, outside of warranty and through sales.


**Why Kelly?**


At Kelly Services, we work with the best. Our clients include 95 of the Fortune 100 companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.


\#CB


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-05-13 Expires: 2022-06-16

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Customer Service Representative

Kelly Services
Columbus, IN 47202

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