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10 days old

Customer Service Data Entry

Kelly Services
Pompano Beach, FL 33066
Customer Service/Data Entry Operator



Monday to Friday 8:00am - 5:000pm, candidates need to be flexible with additional work hours.



$15 - $18 an hour, offer based on experience.



Temp to Permanent Hire Opportunity.



**Job Description**



The Customer Service Representative will handle all aspects of servicing accounts including but not limited to order processing, freight management and invoicing, inventory management and control and administration of the daily operations.



Responsibilities:




+ Manages and maintains all aspects of internal customer accounts and the order process including order placement and order entry, follow up, price verification and billing, using an in house order processing system.

+ Communicates regarding product availability, delivery dates, order cancellations, and order status in a fast-paced environment.

+ Interfaces on a daily basis with Supply planning and Yard personnel etc., to ensure customer needs are met.

+ Able to effectively handle a high volume of calls and respond to inquiries or resolve issues in a timely manner.

+ Identifies and researches any order processing system inaccuracies, recommends solutions and takes action insuring corrective measures are immediately implemented.

+ Identifies insufficient inventory and takes the necessary actions

+ Prepares the loading plans for Yard personnel and orders the transport



Other Responsibilities/Peripheral Functions:




+ Flexible to work additional hours as required.

+ Continually builds product knowledge.

+ Assists in ensuring safe working practices and a safe working environment.

+ Complies with all corporate policies and business practices.



**Qualifications**




+ High School Graduate

+ 1-3 years related experience (customer service, business administration, or logistics preferred).

+ Strong problem solving and analytical skills.

+ Strong interpersonal, communication, organization and follow-up skills along with a strong numerical aptitude required.

+ Effectively manages multiple tasks and handles all responsibilities with a strong sense of urgency.

+ Able to manage time effectively, take initiative, manage and adjust priorities.

+ Excellent communication skills including an excellent command of English (speaking, reading, writing).

+ Proficient using Microsoft Office applications.

+ Willing and able to learn new products, concepts and techniques and computer software programs.

+ Team player able to work independently in a results-driven, fast-paced environment.



**Problem Solving**




+ This position requires the ability to support the branch office and serve as a liaison to the customers and sales personnel resolving issues at times on short notice with minimal information.



**Communication**




+ Extensive daily interaction with colleagues, management and customers. Consistently delivers high standards of customer service and communicates effectively.



**Mental Effort**




+ This position requires the ability to think strategically. Position requires the ability to work in a fast-paced environment and the ability to be organized and manage time to meet deadlines.



**Working Conditions**




+ Working conditions of an office environment: dry, cool, and well lighted.




**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****




At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-10-16 Expires: 2020-11-16

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Customer Service Data Entry

Kelly Services
Pompano Beach, FL 33066

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