24 days old

Customer Service - Eligilibility Specialis

Kelly Services
Houston, TX 77007
**Customer Service - Eligilibility Specialist - Downtown Houston**

Kelly Services is looking for several Eligibility Specialist for one of it s clients in the Downtown area. The Eligibility Specialist will be responsible to contact clients and ensure the collection of relevant documentation, verification of eligibility and payment processing related to the Harris County Emergency Financial Assistance program. The Eligibility Specialist is also responsible for maintaining client files in accordance with agency policies, inputting client information in a designated database(s) and gathering and reporting program metrics.


30% Contacts qualifying clients to inform of program enrollment, process to determine eligibility and next steps.

30% Verifies that all required documentation is available and correct in accordance with the program guidelines and procedures.

30% Prepared relevant paperwork to ensure that qualifying clients receive emergency financial assistance in accordance with procedures.

10% Performs other duties as assigned


+ High-School Diploma with 2-4 years experience in similar role or administrative customer service role.

+ Associates degree with 1-2 years experience in similar role or administrative customer service role.


+ Bilingual in Spanish/English, written/verbal (preferred).

+ Nonprofit experience (preferred)

+ Flexible and effective team player, able to adapt to changes and a busy workplace environment.

+ Ability to work with diverse communities.

+ Excellent organizational skills and an ability to self-motivate.

+ Excellent written/verbal communication and people skills.

+ Intermediate knowledge of MS Office: Word, Excel and navigating of the internet.

+ Ability to work under pressure, address multiple priorities and meet deadlines.

+ Ability to identify key issues in problem solving and implement effective and creative solutions.

**Additional Details**

+ Hours M-F 8-5 (part of the time in the office and the part of the time will be remote (work from home) Laptops and phones will be provided.

+ Target Start date: Sept 15, 2020

+ Pay 15/hr.

+ 4-5 month project with a $1000 retention bonus if you stay throughout the project

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-08-31 Expires: 2020-10-01

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Customer Service - Eligilibility Specialis

Kelly Services
Houston, TX 77007

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