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13 days old

Customer Service Fulfillment Clerk

Kelly Services
Seattle, WA 98194
**Job Description**


Kelly Services is seeking a Customer Service Fulfillment Clerk for a client in Seattle WA


Normal operational hours are Monday-Friday from 7am-6pm and Saturday from 9am-1pm.

The first two weeks of training will be 8 am to 4:30 pm and third week of training from 9 am to 5 pm.

The shifts available are; 8:30 to 6 pm with a day off during the week and Saturday 9 am to 1 pm and the other shift is from 9:30 am to 6 pm Monday thru Friday.

Due to business needs, all employees are expected to be available to work any shift during these hours.


This position is responsible for inventory management, kit set up instructions, problem resolution, and order fulfillment. Perform the duties of a customer service representative, assisting clients with various issues. Has an on-going knowledge of policies/guidelines as directed by management. Is flexible and can adjust to other duties of the CSC based on business needs.


Essential Functions


Processes and fills out multiple types of order forms and invoices.

Performs a variety of duties in support of product packing, labeling and other duties as assigned.

Responsible for the accuracy and timely completion of packed orders in accordance with established guidelines.

Maintain order/shipping confirmations.

Process and fulfill fulfillment requests

Has overall knowledge of company/client guidelines for order fulfillment.

Reaches or exceeds daily quotas for number of orders shipped.

Assists with mail sorting and batching of incoming and outgoing mail.

Writes and receives correspondence via fax, mail, and email

Performs data entry

Records individual completed daily work statistics

Backs up the Call Center incoming phone calls per established company standards.

Helps other departments with their tasks as needed.

Must demonstrate regular and predictable attendance for assigned shift.

Competencies


Outstanding verbal communication skills (phone etiquette)

Detail oriented, ability to multi-task, highly organized

Strong data entry and computer skills

Work Environment (outside, indoors, noise level, lighting or other work conditions)


This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands (like bending, sitting, kneeling, lifting, driving etc.)


Must be able to sit or stand for periods up to 4 hours

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.


Experience and Skills:


Required Education and Experience


High School Diploma or GED

Preferred Education and Experience


Prior customer service or call center experience preferred


**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-01-06 Expires: 2020-02-06

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Customer Service Fulfillment Clerk

Kelly Services
Seattle, WA 98194

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