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Customer Service Health Program Rep

Kelly Services

Denver, CO
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Service Health Program Rep

Jobid US41L3SR_BH1360559

Location: Denver, CO, 80238, USA

Description Kelly Services is currently seeking a **Customer Service Health Program Representative** for one of our top Healthcare Insurance clients for their Denver, CO location.

The **Customer Service Health Program Representative will** handle inbound and outbound enrollment and engagement calls with eligible members to provide information regarding program features.

**Pay Rate:** $16.00 per hour

**Training Hours:** Monday through Friday 8:00 AM to 5:00 PM

**Working Hours:** Monday through Thursday 3:00 PM to 10:00 PM, Friday 2:00 PM to 9:00 PM and rotating Saturdays 9:00 AM to 5:30 PM

**Duration:** Long Term Possible Contract to Hire Job

**Job Duties:**

+ Gathers and records appropriate member information in accordance with policies and procedures via telephone.
+ Encourages members to participate in the Care Management programs by providing information about the program, outlining program features/value and explaining available services.
+ Records call details and utilize call scripts as needed based on client requirements.
+ Directs member inquiries to appropriate clinical staff.
+ Initiates referrals and manages consults from clinicians for participants registered in Care Management.
+ Gathers information from hospitals, health plans, physicians, patients, vendors and other referral sources.
+ Contacts physician offices to obtain demographic information or related data as needed.
**Job Requirements:**

+ Requires a High School diploma or equivalent.
+ Must have 1 year of Call Center background with the ability to influence customers
+ Computer/keyboarding proficiency and the ability to follow defined policies and protocols required. Knowledge of company products, services and benefits preferred.
+ Demonstrate job stability reflected on resume and dependability.
+ Communicate effectively both verbally and written.
+ Good listening skills with the ability to problem solve.
+ Must be courteous, professional, persuasive, adaptable, tenacious, high energy level and a team player.
**It's a great opportunity to get your foot in the door and gain valuable experience so apply today!!**

**As a Kelly Services candidate you will have access to numerous perks, including:**

+ Exposure to a variety of career opportunities as a result of our expansive network of client companies
+ Career guides, information and tools to help you successfully position yourself throughout every stage of your career
+ Access to more than 3,000 online training courses through our Kelly Learning Center
+ Weekly pay and service bonus plans
+ Group-rate insurance options available immediately upon hire*
_*Available for purchase and administered by a designated third-party vendor_

****Important information:** This position is recruited for a National Kelly Recruiter, not your local Kelly branch. Please submit your resume to be considered for this position by pressing the “ **SUBMIT RESUME** ” button below. Please email Kim Smith at for any additional questions about the job posting.

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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