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28 days old

Customer Service in HR Department

Kelly Services
Minneapolis, MN 55405
**Job Description**


Kelly Services is looking for a Customer Service individual that has an HR Background to work in a client's HR Department. The Contact Center team is responsible for answering the incoming phone calls from employees, manager or the client HR Partners. They effectively and efficiently answer calls associated with pay, benefits, HR systems, employee relations and the status of paperwork that is worked by the data management group.


- Interacts and serves as the key contact position with employees, managers, human resources staff and HRSC staff employees. Follows procedures to advise and guide in a timely, accurate, and courteous manner. Approximately 90% of time on phones receiving and/or placing calls.

- Participates as a member of the HR Service Center (HRSC) team to effectively meet HRSC quality outcomes and performance standards. Provides a high level of Customer Service.

- Fields employee, human resources and manager calls, which require a strong knowledge of payroll, benefit, retirement, and pension policies and procedures.

- Appropriately identify, research, and resolves concerns, problems, and issues in a timely manner. Communicate outcome in a timely fashion to employee, human resources, or manager.

- Works independently to research lengthy and complex issues and calls the customer back as required. As appropriate, refers more complex problems/issues to supervisors.

- Recommends refinements in HR call center policies and procedures in order to improve the effectiveness and efficiency of the call center.


Shift: 8AM to 4:30PM


Please call Heather at Kelly Services for an interview: 651-400-0144.


**Requirements**


- Strong knowledge of payroll, benefit, retirement, and pension policies and procedures.

- 6 months to a year HR experience.

- HR experience in a recruiting role.

- Be able to work independently to research lengthy and complex issues.

- Experience in HR Call Center policies a plus.

- Must have a great personality!


**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-12-20 Expires: 2020-01-20

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Customer Service in HR Department

Kelly Services
Minneapolis, MN 55405

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