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Customer Service Inbound/Outbound II

Kelly Services

Springfield, OH 45502
Kelly Services
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Job Details

Kelly Services is currently seeking **Customer Care Specialist** for one of our top clients in **Springfield, OH**

**Shifts vary** **_M-F_** , must be open to possibly working and 8 hour shift on **_Saturdays between 8-8pm._**

Have questions? Chat with me:

**$13-14 /hour 40 hours a week**

Full time 40 hours a week

Type: Temp-To-Perm:

Job Responsibilities:

+ Providing front line, direct contact with clients and customers.

+ Uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer.

+ Recognizes consistent problem areas and reports to higher level for action.

+ Seeks to retain account and/or suggest and encourage use of other services and products.

+ Research/resolve loan level inquires as it relates to inbound/outbound call activity.

+ More experienced associates will be involved in root cause analysis of more complex inquiries.

+ Handle in-bound and out-bound calls from our customers in hazard insurance, mortgage banking and property loss.

+ Works in a single client functional environment due to limited knowledge and skill set.

+ More experienced associates will work in a multi-client or multi-functional environment.

Job Requirements:

+ Intermediate computer skills including

+ Microsoft Office Suite

+ Customer Service background experience preferred, but not required;

+ Retail experience is also acceptable

+ High School Diploma or GED preferred, but not required

Look forward to working with you!

**Why Kelly?**

+ Exposure to a variety of career opportunities as a result of our expansive network of client companies

+ Career guides, information and tools to help you successfully position yourself throughout every stage of your career

+ Access to more than 3,000 online training courses through our Kelly Learning Center

+ Group-rate insurance options available immediately upon hire*

+ Weekly pay and service bonus plans

**Apply Today!**

Have questions? Chat with me:

**If you are interested in the position, please apply to this posting with an updated resume. You can follow up with an email AFTER your application is completed. Please include the TITLE of the position in the subject line to** **K** at **** **. Thank you for your time and I look forward to working with you!**

**Why Kelly** **** **?**

At Kelly
Services , we work with the best. Our clients include 95 of the Fortune
100 companies, and more than 70,000 hiring managers rely on Kelly annually to access
the best talent to drive their business forward. If you only make one career connection today, connect
with Kelly.

**AboutKelly Services** ****

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
around the world and have a role in connecting thousands more with work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.
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