29 days old

Customer Service Inbound

Kelly Services
Rancho Cordova, CA 95670
Do you have Call Center Experience? Do you have Customer Service Experience? What are you waiting for APPLY NOW!

We have an exciting opportunity for CSR! Flexible schedule and able to work from home!

Contact Center Customer Service Inbound I

- Training will be remote/work from home. then will go to office for approx 60 days to ensure metrics are being met. then once metrics met, they are able to resume working from home.

+ To research claim status, billing and verify eligibility as requested by telephone/written inquiries. In addition, have the ability to communicate policies.

+ Complete enrollments, account adjustments for current and prospective members.

+ Respond to basic claim status phone and written inquiries requests from potential enrollees/enrollees/providers via various mechanisms.

+ Forward unresolved inquiries to grade V employees for resolution.

+ Sets up forms for making key changes and edits; billing/premium collection, eligibility for enrollment, modification to existing members accounts.

+ Expediently accesses a variety of hard copy and on-line systems or applications to analyze; forwards screened inquiries to Grade V or appropriate departments for follow-up; performs updates and processes transactions via PC application or on-line system.

+ Process enrollment transactions and changes. Maintain personal daily performance standards/requirements.

+ Participates in training programs. Participate in the marketing programs and/or outreach to all customers, including subscribers, potential subscribers, and dental professionals.

+ Job Requirements:

+ High School Diploma or general education degree GED ;

+ one year call center/customer service experience. Ability to pass Customer Service Clerk III test

+ . Ability to type 30 WPM. Knowledge of MS Word Excel.

+ Effective oral communication skills to handle sensitive incoming customer calls with emphasis on customer retention.

+ Customer service call center experience.

+ Self motivated and team oriented.

+ PC skills and keyboarding skills to efficiently handle incoming inquiries

+ MS Office Professional including MS Access, preferred.

+ Ability to handle multiple concurrent tasks during emotional interfaces with customers.

+ Ability to complete training requirements. Ability to respond to requests by customers in a professional and positive manner.

+ Ability to prioritize work and follow through. Ability to handle detailed work. Ability to respond quickly and accurately to questions. Ability to handle constant customer contact/forced workflow distribution.

+ Must haves: Quiet designated working space, WIFI, Smart phone, laptop/desktop no MAC or Chrome books

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-09-28 Expires: 2020-10-29

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Customer Service Inbound

Kelly Services
Rancho Cordova, CA 95670

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