15 days old

Customer Service

Kelly Services
Madison Heights, MI 48071
**GREAT Long term position!!**

**Kelly Services is seeking a Customer Service/Office individual- $16/hr.**

**Position Summary / Purpose**

Develop a working knowledge of basic cleaning procedures and processes and to use this knowledge to appropriately respond to questions about the cleaning services we offer. Effectively and properly sell our services to our customers over the phone. Help retain customers by exceeding their expectations through follow up contact with them and through the accurate transcription of customer information

**Principle Duties and Responsibilities**

+ Answer phones and handle incoming calls and maintaining positive customer relations to ensure customer retention.

+ Perform outbound confirmation calls and quality assurance calls.

+ Assists in helping with the daily office operations including customer interface and problem resolution for customers, retention assurance purposes, and general customer service.

+ Cross-sell customers other services as well as up-selling additional services.

+ Process estimates and business correspondence with customers, track sources of jobs and calculate various marketing metrics.

+ Create invoices, perform customer billing, and handle A/R collections.

+ Schedule work and perform general dispatch duties including tracking technicians ETA.

+ Prepare production paperwork for the following day.

+ Complete inner-office documentation in timely manner, including daily report forms, checklists, closing out customers invoices from previous day, account receivables, bank deposit, and sales reports.

+ Additional duties as requested.

If interested please apply directly to posting or lick the calendly link below to schedule some time to discuss further!

**Rosie Liangos**

**Talent Recruiter**

**Direct:** **313-967-9355**

**Text:** **313-710-5756**

**Schedule a call:** ****

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-04-28 Expires: 2021-05-29

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Customer Service

Kelly Services
Madison Heights, MI 48071

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