1+ months

Customer Service Manager (Client Relations) 77478 Direct Hire

Kelly Services
Sugar Land, TX 77487
**Job Description**

One of Kelly's German-based customers with expertise in welding that is focused on filler metals, also offering technical consultation and individual solutions for industrial welding and soldering applications, is hiring a CUSTOMER SERVICE DESK MANAGER immediately. This is a DIRECT HIRE position offering a starting salary of 65K to 73K annually. Location is in Sugar Land, TX 77478. A minimum of 3 years of Customer Service Manager (MANUFACTURING industry) experience, as well as a Bachelor's degree are required for this position.


- Leads & manages the Customer Service Desk Team

- Defines the organizational structure, optimized processes and interfaces for Customer Service Team

- Motivates and trains the team to become a high-performance team with state of the art performances

- Sets clear objectives and monitors the Team-s performance through the implementation of solid KPI-s

- Executes yearly appraisal forms

- Provides guidance to the team to manage complex and urgent issues as well ensuring their implementation

- Ensures the implementation and maintenance of tools, such as SAP & CRM, E-Commerce and EDI.

- Ensures training and education on all tools to optimize usage and efficiency from CSD staff

- Prioritizes digital solutions and developments to improve customer satisfaction and decrease costs.

- Identifies and executes opportunities to make information available on the Web-site

- Ensures improvement of quality and speed of all processes, Quotations, Order entry, Key Account Management, Order backlog, Customer Care, Tele-sales, Credit- and Return-requests, Customer follow-up and response-time

- Ensures Certificates are properly managed and made available by Material Management

- Implements strong Customer relationships with distributors and end-customers to optimize Customer Intimacy using different communication channels

- Organizes regular interface meetings with other departments to ensure short and fast Customer resolutions.

- Supports Material Management in selling off Dead-stock and Slow-mover campaigns

- Implements and promotes Tele-sales activities to support sales- and marketing activities

- Manages customer relationship management and contributes in data quality optimization

- Contributes in Pricing optimization

- Benchmarks other Regional Customer Service organizations, internally and externally from other industries

- Drives sales process improvements

- Develops strong relationship and collaboration with functional head and related global department


Requirements for Customer Service Desk Manager:

- Bachelor's Degree

- at least 3 years of experience as customer service manager - MANUFACTURING

- Expert skills in understanding of cultures / team, international business protocols, export documentation

- Ability to learn product portfolio, specifically welding

- Customer-oriented

- Excellent communication skills- written and spoken, preferably fluent in a 2nd language


Kelly Temporary Employee Perks:

Kelly-sponsored Affordable Care Act health care coverage available for eligible employee

Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchase-and the coverage is portable*

Service bonus plan

Holiday pay plan

Weekly electronic pay options

Free online training campus available

Exclusive online employee community

Employee assistance program (EAP) available at no cost

Corporate discounts

Transportation spending accounts

This is an immediate-fill, DIRECT HIRE position! Only candidates with related and recent experience as Customer Service MANAGER / Customer Care / Customer Solutions will be contacted for an interview. This is a high-level customer service and leadership role, a Bachelor's degree and at least 3 years of management experience is a MUST. Please apply through this job posting and email your resume to for further consideration.

Thank you!

**Why Kelly** **** **?**

At Kelly
Services , we work with the best. Our clients include 95 of the Fortune
100 companies, and more than 70,000 hiring managers rely on Kelly annually to access
the best talent to drive their business forward. If you only make one career connection today, connect
with Kelly.

**AboutKelly Services** ****

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
around the world and have a role in connecting thousands more with work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.
Posted: 2019-07-19 Expires: 2019-09-02

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Customer Service Manager (Client Relations) 77478 Direct Hire

Kelly Services
Sugar Land, TX 77487

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