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Customer Service Manager

Kelly Services


Location:
Plymouth, MI
Date:
04/19/2018
2018-04-192018-05-19
Job Code:
US3320BD_24697139
Categories:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Service Manager

Jobid US3320BD_24697139

Location: Plymouth, MI, 48170, USA

Description **Job Description**

Kelly Services is looking for a Customer Service Manager for a customer in Plymouth, Mi. This is a direct Hire opportunity paying $90k-100k/year depending on experience.

SUMMARY

They will ensure the quality and efficiency of service to customers through the daily management of their team. This may include motivating, coaching, training, and problem solving. The main responsibility of this position will be to support the organization-s overall goals and objectives.

RESPONSIBILITIES

- Supervises, coordinates, directs, and monitors team activities to ensure prompt, courteous, and accurate responses are provided to customers.

- Receive orders and/or instructions from customers to be entered accurately into the system while coordinating with the Sales Team regarding any and all order fill issues.

- Prioritizes and assigns work to team members and initiates corrective measures to resolve problems.

- Updates and pulls down customer orders from websites - releases and special orders.

- Investigate material/logistic issues, gather evidence and enter disputes as appropriate.

- Assist manufacturing plant to monitor customer portals related to changes and updates on our products/deliveries.

- Supports customer weekly meetings and case/complaint issues.

- Participate / lead reviews of customer service, ensuring that all requirements are met and that all appropriate corrective action responses are gathered and provided back to the customer.

- Performs other duties as assigned.

**Requirements**

QUALIFICATIONS

- Bachelor-s degree or above.

- A minimum of 5 years of experience in Customer Service or similar.

- Automotive background, preferably from a Tier 1 Supplier.

- Must have experience working with multiple supplier portals.

- Experience with material handling is preferred but not required.

- Must have excellent written and verbal communication.

- Highly organized, with attention to detail preferred.

- Proficient in PC skills, Internet based programs, MS Office Suite.

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.



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