1+ months

Customer Service Membership Rep I

Kelly Services
Miami, FL 33133
**Kelly Services is currently seeking several Bilingual English and Spanish Customer Service Representatives for one of our top Healthcare Insurance clients in Coconut Grove, FL** **.**

**_The position requires working from home due to COVID-19 and then reporting to the job site in Coconut Grove, FL_** **33133** **_at a later date. Seeking individuals who are self-starters and can work independently with minimal direct supervision._**

The Bilingual Spanish and English Customer Service Rep will be responsible for enrollment, billing activities and/or maintaining assigned accounts.

+ **Pay Rate:** $16.00 per hour

+ **Working Hours:** 9:00 AM to 6:00 PM Monday through Friday and possible weekends based on business needs. 40 hours per week!

**Job Duties & Requirements:**

+ Responds to incoming calls and may initiate outgoing calls, providing customer service to plan members, providers and employer groups by answering benefit questions, resolving issues and educating callers.

+ Verifies enrollment status, makes changes to records, researches and resolves enrollment system rejections; addresses a variety of enrollment questions and/or concerns received by phone or mail.

+ Handles billing and delinquency processes for assigned groups.

+ Ensures accuracy and timeliness of the membership and billing function.

+ Responds to inquiries concerning enrollment processes.

+ Maintains enrollment database and orders identification cards.

+ Determines eligibility and applies contract language for each case assigned.

+ Performs error output resolution for electronic eligibility and processes error discrepancy list.

+ Bills, collects premiums and reconciles payments.

+ Maintains and reconciles premium bill, self-bill and individual billed accounts.

+ Notifies clients of premium discrepancies through payment adjustment notices and detailed audits.

+ Thoroughly documents inquiry outcomes for accurate tracking and analysis.

+ Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

**Minimum Qualifications:**

+ High school diploma or general education degree/GED required.

+ MUST be fluent in speaking and writing in Spanish and English.

+ MUST have at least 1 year of Call Center Customer Service.

+ Healthcare Insurance and Medicare experience is required.

+ Must have high speed internet from a cable provider to work from home.

+ Good computer skills with dual monitor experience.

+ Excellent customer skills with the ability to provide assistance with a positive attitude.

+ Attention to detail, ability to multi-task and good organizational skills.

**It's a great opportunity to get your foot in the door and gain valuable experience so apply today!!**

****Important information:** This position is recruited for by a National Kelly Recruiter, not your local Kelly branch. Please submit your resume to be considered for this position by pressing the **SUBMIT RESUME** button below.


**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Posted: 2020-10-23 Expires: 2020-12-05

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Customer Service Membership Rep I

Kelly Services
Miami, FL 33133

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