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19 days old

Customer Service opening in Elgin

Kelly Services
Elgin, IL 60120
**Customer Service opening in Elgin**


**Duration: Direct Hire (Permanent position)**

**Salary: $44-46K**


**Perks:**

***100% paid medical benefits for the whole family, 8% bonus based on company performance, 3 weeks vacation and 6 personal days starts first day.**


**Position function:** **Reporting to the Supply Chain Supervisor the individual will be responsible to receive and process customer orders, inquiries, concerns to provide outstanding client service and satisfaction.**


**Scope:** This position provides a full spectrum, on-going day-to-day Customer Service activities. The position is responsible for providing a consistent customer experience, from order entry, order fulfillment coordination, providing necessary product and regulatory information to customers, solving customer problems to providing sales support. The position will work closely with all areas of the business to support the US business


**MAJOR TASKS AND DUTIES:**


+ Responsible to answer phones for Chicago regional office as first point of contact

+ Receive and input customer orders into the internal computer system; will receive orders by email, phone and occasionally fax and also invoice commission orders

+ Provide prompt and continuous follow up to Customer and Sales team to ensure delivery commitments are met; Receipt of order confirmations to be sent to customer

+ Deal directly with customers by telephone and/or electronically to provide information regarding product availability, confirm pricing previously determined by the company, specifications and estimated time/date of delivery

+ Responsible to send regulatory technical document packages to customers as per the request

+ Maintain professional contact with external customers at all times

+ Proactively contact existing customers to inquire about potential upcoming orders based on specific order history

+ Respond promptly to customer inquiries; handle and resolve customer complaints and issues

+ Support the companies with coordinating customer sample requests, help to set up customer contracts as well as quotes and quarterly pricing

+ Schedule transportation for customer orders and follow up to confirm delivery

+ Support Accounting Team with any finance requests related specific customers

+ Assist with specific customer contract requests as required to communicate pricing directly to customer

+ Responsible to update customer information (i.e. contact information, customer product Identifications, etc.)

+ Record details of inquiries, comments and/or complaints and develop steps necessary to resolve issues, ensure the companies are informed about issues and resolution

+ Actively work with other departments to ensure customer excellence; production, shipping and replenishment

+ Ensure compliance with all health and safety regulations, GMPs and HACCP requirements.

+ Responsible for following Food Safety and Quality requirements as per Prerequisite programs, HACCP plans, CCP monitoring and SQF code.


**KNOWLEDGE/SKILLS AND EXPERIENCE:**


+ Post-secondary education, college diploma or equivalent experience and proficiency

+ Customer Care/Service experience or equivalent, minimum 2 years.

+ Experience in the food industry is considered an asset

+ Must have strong interpersonal and multi-tasking skills

+ Must be strong relationship building skills

+ Must have intermediate computer skills (MS Word, Outlook, Excel)

+ Must have strong communication (Verbal and Written) skills


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Posted: 2021-02-08 Expires: 2021-03-11

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Customer Service opening in Elgin

Kelly Services
Elgin, IL 60120

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