14 days old

Customer Service , Order Entry

Kelly Services
Westmont, IL 60559
**Customer Service , Order Entry Representative Needed in Westmont**

Location: Westmont

Pay: $ 40,000 - $45,000

Duration: Direct hire

Interested? Please send an updated resume to

**Job Description**

This is a great full-time opportunity for a multifaceted, high energy individual with a strong background in customer service and technical support. This is a small, family-owned niche business, and we are serious about our continued growth and expansion. We currently have one customer service representative and need one more to keep up with our rapid growth. **_It is vital for us that this candidate has strong customer service skills, general computer knowledge, and is successful at multitasking._** Seeking A+ players who are happy and positive with a can-do attitude to join our growing team!

**Everyday responsibilities**

Customer service (50%)

+ Deliver 5-star customer service over the phone and email, with a "customer is always right" mentality

+ Provide troubleshooting and technical support for all of our machines and products

+ Process all customer requests such as quote generation, returns, refunds and credits

+ Foster and maintain positive relationships with all of our customers

Order processor (50%)

+ Process orders via phone, email and eCommerce using ShipStation and Quickbooks software

+ Navigate and understand our order management system while providing accuracy and speed

+ Create USPS, UPS, DHL and FedEx shipments for both domestic and international shipments

+ Schedule incoming and outgoing domestic and international shipments

+ Work directly with our order fulfillment team to ensure that all orders are processed and shipped on time

**Required experience**

+ Computer literate in Windows 10 and Microsoft Office

+ Minimum 5-years experience in customer service, ideally involving the use of a phone and computer

+ Minimum 1-year experience in processing orders, such as sales orders and invoices

+ Organized and able to multitask with a close attention to detail

+ Capable of handling all customer service requests and inquiries with a positive attitude

+ Ability to learn our entire product line to properly assist our customers

**Desired skills**

+ Experience with QuickBooks accounting software is preferred

+ Familiar with UPS, USPS, DHL and FedEx shipping carriers and services

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-06-07 Expires: 2021-07-08

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Customer Service , Order Entry

Kelly Services
Westmont, IL 60559

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