1+ months

Customer Service - Patient Support Specialist

Kelly Services
Pittsburgh, PA 15222
We are looking for energetic Customer Service Associates to support one of our clients Call Center operations in Pittsburgh, PA.

Our client is a health based service provider that creates strategic commercialization solutions that simplify how patients get on and stay on their therapy, quickly and easily.

Title: Customer Service Representative (Patient Support)

Location: Pittsburgh, PA

Shifts Available:


10am-6:30pm with Shift Differential (10% of hr rate)

11:30am-8pm with Shift Differential (10% of hr rate)

Pay: $15-17/HR *depending on experience

Duration: Temp to Hire


The Associate, Customer Care Center, under the direction of the supervisor, is responsible for providing patient health care services enabling access to care for prescription medications. This individual will be interacting directly with patients, physicians, and/or pharmacies related to providing access to care on behalf of our clients copay assistance programs. This individual is part of a highly concierge white glove service team that will manage the patient experience from start to finish by providing program information, eligibility, reimbursement support, and general assurances and ease of use in supporting our clients copay assistance programs. This position requires someone with extreme customer empathy soft skills, experienced in patient care / health care case management engagement.

What you will do:

Provide high touch white glove health care case management services to our patients on behalf of our clients copay assistance programs.

Respond to inbound phone calls and claims (as well as outbound calls) to/from patients, physicians, and pharmacies, services their access to care and reimbursement needs and responds.

Extreme focus on patient empathy and the consumer experience with the goal to assure our patients on ease of use of program goals and ultimately driving access to care and medication adherence.

Refer requests for escalation as needed and engage other internal areas such as Program Management, IT and other Contact Center teams to resolve issues.

Provide input and feedback to Quality Management and Training as subject matter experts to improve processes, procedures and training.

Education and Requirements

High School Diploma/GED

Minimum of 1 year experience in customer service, insurance verification, or related area required.

Healthcare background preferred

Please APPLY NOW if you are interested and then text John at 412.909.4347 for more information.

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-10-18 Expires: 2021-11-29

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Customer Service - Patient Support Specialist

Kelly Services
Pittsburgh, PA 15222

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