25 days old

Customer Service Payment Specialist

Kelly Services
Glastonbury, CT 06033
**Customer Service Payment Specialist - Glastonbury, CT**

Our valued client located in Glastonbury, CT is a healthcare and human services company who works with state agencies, and with various legislated programs, to facilitate access to human services for people in need. They are currently seeking an experience Customer Service Payment Specialist, as well as a Team Lead who will manage the Customer Service Payment Specialist team. Both roles have a schedule of 11:30am 8pm 4 days a week, and 9:30am 6pm 1 day a week. The schedule is Mon Fri, and pay rates are listed below for each role:

+ Customer Service Payment Specialist - $1819/hr

+ Lead Customer Service Payment Specialist - $2225/hr

In these roles you will be responsible for financial and administrative duties and will act as the primary point of contact with clients such as insurance companies, hospitals, clinics, and private medical offices to ensure that contracted services are delivered, including ensuring that all authorized payments are made.

**Duties and Responsibilities** :

+ Answers phones and responds to program staff and client inquiries.

+ Processes working queues for unacknowledged work, premium payments due for approval, reimbursements, and client payments.

+ Manages difficult client/customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, and meets commitments.

+ Answers verbal and written inquiries from insurance companies, hospitals, clinics, and private medical offices.

+ Communicates and interacts with program specific staff for any inquiries or issues related to the program.

+ Reviews insurance files to generate premium and claim payments for distribution.


+ Microsoft Office Suite, and overall computer proficiency

+ Bachelor's degree OR 3-5 years related experience

+ Minimum of 1 year of experience coordinating benefit payments and reimbursements

+ Strong knowledge of medical insurance premiums, deductibles, and copays for coordination of benefits

+ Ability to maintain confidentiality of client information and files

+ Ability to deal with and resolve conflicts

Email resumes to , or call Kerrie at 516-476-7765 between the hours of 8am 6pm Mon Fri.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-08-24 Expires: 2020-09-24

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Customer Service Payment Specialist

Kelly Services
Glastonbury, CT 06033

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