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23 days old

Customer Service/ Program Manager

Kelly Services
Havana, FL 32333
**Kelly Services is currently seeking an experienced Customer Service Manager to work with a large electrical manufacturer in** **Havana, FL** **. This is a direct hire position with this company. If interested please hit the apply button or send updated resume to** austin.winters@kellyengineering.com **with BH** **6073551** **in the subject line.**


**Job Overview**


The Customer Service Manager serves as a key liaison between the company and the customer. Customer Service Manager will be responsible for developing quotations, customer solutions, and documentation for new and existing customer relationships and products. Works effectively in a team-based environment with leaders of other functions to deliver a consistently outstanding customer experience. Works closely with Sales Management on attracting, winning, and retaining new customer relationships and expanding existing relationships.


**Responsibilities and Duties**


+ Work closely with development teams, QA teams, and project management teams and contribute to the overall success of the project and/or customer relationship.

+ Develop an understanding of customers' needs and take actions to ensure that such needs are met while maintaining consistency with Company policies and procedures to ensure a mutually beneficial working relationship and results.

+ Develop proposals that include appropriate documentation for pricing assumptions and estimates. Ensure all proposals are issued in accordance with established pricing guidelines. Escalate to appropriate management levels proposals that meet established materiality guidelines.

+ Ensure effective and timely ECO communication, excess inventory and tariff communication and resolution.

+ Perform Contract reviews in conjunction with the Senior leadership team.

+ Coordinate Quarterly Management Reviews with customers and Sales management.

+ Coordinate Customer Kickoffs to ensure on-boarding success of new relationships and/or projects.

+ Present information effectively to internal and external audiences.

+ Perform other duties as assigned.

+ Knowledge (position requirements at entry):

+ Proven Experience in Enterprise Sales, Customer Service, and Program Management in a business to business environment.

+ Understanding of Basic Business Finance including Gross Margin management, Working Capital management and the underlying drivers of business financial performance.

+ Skills (position requirements at entry):

+ Communication: interpersonal skills as applied to interaction with coworkers, management, and customers

+ Demonstrate excellent verbal and written communication skills and the ability to interact professionally with a diverse group including executives, managers, and subject matter experts.

+ Proven negotiation and conflict management skills with the ability to resolve issues at all levels of management.

+ Demonstrate ability to drive positive results with minimum supervision and direction.

+ Strong organizational skills.


**Minimum Requirements**


+ Proven experience in Enterprise Sales, Customer Service and Program Management in a business to business environment.

+ 5 years or more experience in electronics manufacturing environment.


**Preferred Qualifications**


+ Bachelors Degree in business or related field.


**Safety**


+ Comply with all safety policies, practices, and procedures. Report all unsafe activities to supervisor and/or Human Resources.


**Quality Management System (QMS** **)**


+ Support and follow all ISO standards. These systems may include, but are not limited to, quality, the environment, health, safety, and security.


**Software used** **:**


+ Proficient PC skills including email, record-keeping, Microsoft Office, ERP systems, and pricing systems.


**Why Kelly** **** **?**


Your engineering skills are in demand, but how do you find the right fit? Easy. With Kelly Engineering, our experts connect you with leading organizations where you can learn and grow, collaborate on innovative projects, and keep your skills sharp with top technology. Whether you prefer the variety and flexibility of short-term projects, or are looking for something more long-term, were here every step of the way to find your dream engineering job.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Posted: 2022-06-03 Expires: 2022-07-04

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Customer Service/ Program Manager

Kelly Services
Havana, FL 32333

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