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13 days old

Customer Service Rep

Kelly Services
Boulder, CO 80305
Customer Service Specialist


$19-$22 per hour


Temp to Hire


Can work remote 1 day per week


Monday-Friday 8-5


We are looking for a high energy, friendly customer service rep for a local Life Science Company. The successful candidate will thrive in a dynamic, fast-paced working environment and contribute directly to our company culture and success. The position provides an opportunity to grow and develop as a leader.


**Responsibilities**


+ Promptly responding to customer queries via email, live chat, video, phone, and social media channels.

+ Immediately escalating serious complaints or issues to the appropriate levels of management and quality

+ Liaising with colleagues or managers to find the best solutions to customers issues.

+ Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.

+ Maintaining a polite, helpful, and professional manner at all times.

+ Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.

+ Familiarizing yourself with new products and services as they are introduced.

+ Attending workshops and meetings as required.

+ Providing training to new customer service agents.

+ Respecting client confidentiality at all times.


**Skills and Requirements**


The following skills and experience are requirements for the position:


+ Practical experience with computer software, customer ordering based preferred.

+ Previous experience in a customer service role (2 Years).

+ The ability to respond appropriately under pressure.

+ Sound judgment and excellent problem-solving skills.

+ A positive attitude and the ability to build relationships with clients.

+ The flexibility to work irregular hours, when required.

+ Superb written and verbal communication skills.


**Education**


+ High School Diploma or GED is required, Bachelors in related function preferred.


**Why Kelly** **** **?**


Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire talented people just like you. Every day, we match science professionals with dream jobs that fit their skills and interestsits the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background/education in science, so we know a thing or two about the science market and how to get you noticed.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)
Posted: 2021-06-11 Expires: 2021-07-12

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Customer Service Rep

Kelly Services
Boulder, CO 80305

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