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Customer Service Rep

Kelly Services

Brentwood, TN
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Service Rep

Jobid US5626MF_24505089

Location: Brentwood, TN, 37027, USA

Description **Job Description**

General Summary Shared Health supports a Care Management program that arranges, delivers, monitors and evaluates care for Medicaid SSI members, including all medical and social services, with the goal of helping members achieve their self-identified goals. The Care Management Model includes the following processes: a screening, information gathering and assessment, needs-stratification, comprehensive care plan development, care plan review and updates, and appropriate transitional care. The Model also includes Interdisciplinary Care Team functions. The Member Associate is responsible for conducting telephonic Health Risk Screenings for Medicaid SSI members. The clinical care team will use the information collected during the screening to conduct additional assessments, perform needs-stratification, and refer members with the highest needs to the Interdisciplinary Care Team. Additional responsibilities may be required, as directed by management. Member Associates will be office-based staff located in Brentwood, TN. Job Duties & Responsibilities Complete the Health Risk Screening in a collaborative manner with the member, family, his/her other informal/formal supports as needed Work with Team Lead/Supervisor when necessary to overcome barriers and identify creative solutions. Use spreadsheets to track and ensure adherence to timeframes. Enter information gathered into a care management system Submit timely, accurate, and complete documentation in accordance with established guidelines and processes Apply good professional judgment in documentation by demonstrating respect for members and maintaining screen integrity when completing heath risk screenings Ability to work in a team fostered environment. Other duties deemed necessary for efficient and effective unit operations.

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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