27 days old

Customer Service Rep - Entry Level

Kelly Services
San Ramon, CA 94583
**Looking for an Entry Level position with opportunity for growth? Are you interested in a remote position?**

**Kelly Services** is currently looking to hire **Customer Service Representatives** who will work with a premier client in the Home Warranty industry. The employee will receive requests from Service Providers and evaluate whether coverage is to be applied to a work order, and at what cost, based on the Plans terms and conditions.

**Position:** CSR / Authorization Agent

**Location:** San Ramon, CA - temporarily remote b/c COVID. Eventually you'll need to report to the office in San Ramon.

**Pay Rate:** $16.73/hr

**Employment Type:** Temp-to-Hire


1. Identify and communicate concerns, problems, and challenges to leadership in a positive, constructive, and solution orientated manner.

2. Act as a role model by being pro-company and supportive of all employees and teams within the company.

3. Ensure that claims are handled in a fair and appropriate manner, in accordance with applicable state laws and California Fair Claims Settlement Practices.

4. Perform other duties as assigned.

**Essential Job Duties:**

1. Process incoming requests from Service Providers and Plan holders; logging pertinent information accurately and efficiently

2. Ensure work order meets Plan guidelines (e.g. effective dates, coverage, and limitations).

3. Communicate effectively and ask pertinent questions to determine coverage

4. Authorize or deny coverage

5. Assist with service needs

6. Educate callers as to Plan coverage

7. Negotiate best pricing where appropriate.

8. Escalate calls through the proper channels, when necessary.

9. Complete goals set in regular evaluation and goal setting sessions.


+ Adherence to schedule.

+ Arriving on time and being prepared to work.

+ Ability to follow company standards and instructions from management.

+ Courteous and professional manner with internal and external customers.

+ Complete special assignments on time and as instructed.

+ Knowledge of general office practices and procedures.

+ Strong communication skills, proper grammar, courteous and professional.

+ Ability to maintain composure under stressful and/or possibly agitating working conditions.

+ Ability to prioritize work and meet deadlines.


+ High School education or equivalent.

Don't miss out on this great Entry Level opportunity. Our client is looking to hire people quickly. Candidate with a resume will have priority in our screening process.

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-03-24 Expires: 2021-05-06

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Customer Service Rep - Entry Level

Kelly Services
San Ramon, CA 94583

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