10 days old

Customer Service Rep- Flint

Kelly Services
Flint, MI 48503
For 70 years, Kelly Services has provided outstanding employment opportunities to the most talented individuals in the marketplace. Today, we are proud to offer multiple **temp-to-hire** **Customer Service Representatives** for **remote positions** in the **Flint, Michigan** area, for a TOP Health Insurance Company. **You will be responsible for handling inbound and outbound calls in a call center environment.**

**Job Title:** Customer Service Representative

**Address:** remote until early 2021 due to COVID.

**Start Date:** Jan 11th

**Zoom Group Interview:** Dec 18th 1pm-230pm - Must be available to attend this mandatory zoom interview

**Pay Rates:** $12.50 ($0.25 raise after training) rate increase if Bilingual Arabic/English or Spanish/English

**Training Shifts 8am-5pm M-F:**

+ Michigan Enrolls Call Center (MI EBS): 8:00 AM - 5:00 PM M-F, 18 days

**Shift Hours by Department after training:**

+ MI EBS/MBSH: 8 hour shifts between 8:00 AM 7:00 PM, M-F

**Summary:** Maximus has multiple openings for a high-volume call center positions. Michigan Enrollment Broker Services (MI EBS) currently takes a variety of calls related to the State of Michigan Department of Health and Human Services. There are 3 positions that account for majority of the call volume and a large call center that accepts calls from all across the state.

1. **Michigan ENROLLS:** Client Services Representatives provides education and enrollment services for those eligible for State and Federally funded health insurance programs such as Medicaid, Healthy Michigan Plan and MIChild. The call center staff provide education and outreach to beneficiaries on these programs so they can make an informed choice when picking appropriate Health Plan.

2. **Beneficiary Help Line:** This phone line accepts calls for anyone, past or present that has had eligibility with any State and Federally funded insurance program. Most calls are from people having problems getting their medications, billing issues, access to care concerns, assistance with applying or advising how to apply for health insurance, etc. Typically, Beneficiary Help Line calls are non-enrollment related.

3. **Michigan Healthcare Help Line/Phone Application Help Line:** The primary type of phone calls on this line is phone applications. These calls can take from 20 minutes to 45 minutes to complete and an eligibility decision is typically determined within a minute of submission. Application status calls are also received on this phone line.

**Job Requirements:**

+ Experience in data entry and call centers

+ Experience working with culturally and linguistically diverse and disadvantaged populations in a courteous and effective manner

+ Excellent organizational, interpersonal, written, and verbal communication skills

+ Ability to work well in a fast-paced work environment

+ Ability to multi-task using technology, including call handling and call

+ Ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously.

**At Kelly Services you will have access to world-class perks, including:**

+ Kelly-sponsored Affordable Care Act health care coverage available to eligible employees

+ Group insurance options*

+ Service bonus plan

+ Holiday pay plan

+ Weekly electronic pay options

+ Online training campus that provides more than 3,000 free courses to help improve and develop skills

+ Exclusive online employee community

+ Employee assistance program available at no cost

+ Corporate discounts

+ Offered and administered by Leslie & Associates.

**This position is NOT recruited by your local Kelly branch. To be considered for this position, submit your resume through the job board this process.**

**Due to the high volume of interest in these roles, I will send an email after receiving your application with our next steps.**

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Posted: 2020-11-16 Expires: 2020-12-17

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Customer Service Rep- Flint

Kelly Services
Flint, MI 48503

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