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7 days old

Customer Service Rep

Kelly Services
Newark, CA 94560
Customer Support Representative I -


JOB DESCRIPTION :


+ The primary responsibilities of this position are to coordinate incoming calls to Customer Care help line and inquiries received via phone, email and chat.

+ Additionally, log all inquiries in Salesforce Case Management CRM.

+ Communicate and coordinate order related triage inquires for customers, labs, shipping, Sales Reps and internal partners.

+ Follow up on customer order related complaints, questions, and product returns to ensure customer satisfaction.

+ Responsible for handling more complex questions and problems from customers and escalating to a Senior Customer Care Specialist as needed.

+ Follow up on customer complaints, questions, and product returns to ensure customer satisfaction.

+ Proactive monitoring of key customer or product orders to ensure smooth fulfillment.


Key Responsibilities:


+ Primary point-of-contact to customer post-sale for non-technical problems and questions related to their order.

+ Ensure customer s needs and expectations regarding their order are met.

+ Follow through with requests to completion or escalate to Customer Care Specialist when appropriate.

+ Contribute to the maintenance of lasting relationships with customers through knowledgeable communication and proactive resolution of questions or issues.

+ In part this is accomplished through partnership with our technical support team.

+ Manage all aspects of order cycle as necessary to ensure customer satisfaction.

+ Effectively manage work situations of moderate degree of complexity, which could impact company image and/or sales dollars and costs.

+ Connect callers to appropriate departments as needed.

+ Follows company policies and practices as outlined in Handbook


Job Qualifications Education and Experience:


+ Ideal candidates will have an associates or bachelor s college degree.

+ At a minimum, a High School diploma is required with at least 3 years of relevant customer and/or sales facing experience in a fast-paced environment.

+ Good communication skills, both verbally and written, and a pleasant phone presence required.

+ Must have the ability to problem solve and possess organizational and multi-tasking skills. Ability to independently prioritize and re-prioritize based on urgency and complexity of issues. Working knowledge of Salesforce, Microsoft Outlook, Word and Excel as well as computer entry and/or typing skills are required.

+ Knowledge, Skills, and Abilities: Skills in assisting customers and sales in problem solving related to customer service issues, including the ability to identify and appropriately evaluate a course of action. Improve service through continually meeting and interacting with our customers and other internal departments to maintain your knowledge of products, programs, customer needs, new products, product availability and the production plans. Excel. Knowledge of Salesforce CRM ERP experience a plus


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.


**Why Kelly** **** **?**


As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Posted: 2022-01-10 Expires: 2022-02-10

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Customer Service Rep

Kelly Services
Newark, CA 94560

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