25 days old

Customer Service Rep

Kelly Services
Salt Lake City, UT 84121
This will be remote until OCTOBER. After that you will be expected to go into the office.

Position Title: Member Service Representative,

Start Date: Class start 9/27/21

Schedule Set schedule for training M-F 8-5 or 9-6pm PST and 1 weekend (Sun Thur at least one weekend day). at some point in time shift can change with tenure.

Pay rate: $16-16.50/hr

Must type at least 35 wpm, pass written test with A or B grade

Job description

Member Service Representative,

Who we are:

Were a next-generation fintech company on a mission to help our members achieve financial independence to realize their ambitions whether that's buying a house, starting a family, or becoming debt free.

+ Money Member Service Representative will be responsible for providing best in class service by responding to Inbound inquiries concerning debit card transactions, products, services, disputes, fees, billing errors, payments, or any other requests related to the Money product

+ Provide Operations support to the Money Product team; and act as a rapid response unit for special projects as assigned.

+ Money Member Service Representative can be called upon to support other lines of business.

**What you'll do:**

+ Respond to customer inbound inquiries via phone, chat, and email.

+ Exercise consultative sales techniques demonstrating strong call control

+ Provide world-class customer service through First Call Resolution

+ Document every correspondence with applicants and borrowers clearly and concisely

+ Request and secure required documentation according to documented company procedures

+ Deliver timely, accurate, and actionable information to Teams as appropriate

+ Strong ability to overcome objections, deescalate inquiries and be genuinely empathetic in conversation with Members

+ Take ownership of resolving member inquiries and attempt to foresee causes of additional inquiries

+ Share insights with management regarding the root causes of Member inquiries, concerns, and complaints, advocating on our members behalf to improve our products, operations, and policies W

+ Professional demeanor and strong work ethic

+ 1 year contact center experience

+ Strong verbal and written communication skills

+ Intermediate computer skills with solid proficiency in Microsoft Office Suite

+ Ability to exhibit grace under pressure, while successfully navigating complex work assignments/situations efficiently and effectively

+ Experience with meeting critical deadlines in a dynamic, rapidly changing environment

+ Self-motivated, ability to multitask, resourceful, productive on teams as well as independent work

+ Comfortable with adapting to change, switching between projects/duties quickly and efficiently

+ Excellent organizational and time management skills

+ Ability to work evenings, nights, weekend days, and overtime

**Why you'll love working here ?**

+ Competitive salary packages and bonuses

+ Comprehensive medical, dental, vision and life insurance benefits

+ Generous vacation and holidays

+ Paid parental leave for eligible employees

+ 401(k) and education on retirement planning

+ Tuition reimbursement on approved programs

+ Monthly contribution up to $200 to help you pay off your student loans

+ Great health & well-being benefits including: telehealth parental support, subsidized gym program

+ Employer paid lunch program (except for remote employees) Fully stocked kitchen (snacks and drinks)

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-09-03 Expires: 2021-10-04

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Customer Service Rep

Kelly Services
Salt Lake City, UT 84121

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