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15 days old

Customer Service Representative - 1

Kelly Services
O'Fallon, MO 63368
Kelly is currently seeking a **Customer Service Representative** for one of our top clients in **O'Fallon, MO.**





Immediate opening!!





**Pay: $** 15.50-$16.50/hr based on experience





Remotely working to start and will transition to the office.





**Job Description:**



Under general supervision, provide technical, operational, and customer service support to Rec. Marine managers, underwriters and brokers as it relates to quoting, binding and issuing new business, renewals, policy changes and other processing life cycle functions.



Prioritize work across various products/regions to ensure service level agreements are met;



Analyze submissions/policy changes to ensure information provided is complete and accurate;



Correspond with appropriate entities to obtain required information and follow through to resolution;



Accurately/effectively perform required data entry/system transaction(s);



Refer questions/problems that are above and beyond approved authority levels to the underwriter or manager;



Recognize and escalate concerns that have the potential to impact or compromise underwriting integrity;



Accurately record activities/time to ensure quality, productivity and utilization expectations are met;



Assist with the development, documentation, and implementation of operational procedures for Rec. Marine;



Participate in the review of existing operational and business flows that support the development of solutions that improve the efficiency and effectiveness of the support provided to Rec. Marine;



Support the implementation of new processes, participating in the upfront analysis and providing technical input;



Work with management to create best business practices, improve workflow and efficiencies through operational reviews and system enhancements;



Develop a good, honest, open working relationship with Rec. Marine management, underwriters, and brokers;



Express personal/professional development goals with team leader to ensure they are aligned with the overall goals of the organization and business support units;



Strengthen overall business/rec. marine insurance knowledge leverage business partner relationships









**Why Kelly?**





As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.





**About Kelly**





At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. #KellyGTS






**Why Kelly** **** **?**




The Managed Solutions practice within Kelly Outsourcing and Consulting Group (KellyOCG ) is one focus within the full array of Kelly Services workforce solutions.


Kelly Services has transformed from the staffing industry pioneer to a leading workforce solutions provider. KellyOCG is the distinguished outsourcing and consulting segment of Kelly Services, known for applying a forward-looking approach that enables companies to make strategic workforce planning decisions that impact their business and competitive advantage.


The Managed Solutions practice area of KellyOCG is dedicated to partnering with clients to architect and implement solutions that put them in a position to meet their operational obligation to their organization and freedom to focus on their more strategic business needs.


**AboutKelly Services** ****




As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .


Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Posted: 2020-06-24 Expires: 2020-07-25

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Customer Service Representative - 1

Kelly Services
O'Fallon, MO 63368

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