30 days old

Customer Service Representative- $15- Gresham, OR

Kelly Services
Portland, OR 97240
Kelly Services is seeking Call Center Customer Service Representatives for our financial client in Gresham, OR.

**Schedule** : Full time - details listed below

**Contract** : possible temp to hire

**Pay** : $15.00/hr. to start with benefits available in the first 30 days.

**Training** will be 2-3 months paid -Monday-Friday Noon to 8:30pm and 2pm to 10:30pm.

**Available shifts after training:**

3:30pm -12:30am Sun-Thurs

3:30pm -12:30am Tues-Sat

12:30pm 9pm Sunday Thursday

12:30pm 9pm Tuesday Saturday

**Job Description Summary**

The Customer Support Associate position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services

**Essential Functions/Core Responsibilities**

Ensure service delivered to our customers meets Key Performance Indicator (KPIs)

Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

Maintain basic knowledge of client products and/or services

Prepare complete and accurate work including appropriately notating accounts as required

Participate in activities designed to improve customer satisfaction and business performance

Track, document and retrieve information in call tracking database

May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff


Minimum 3-6 months of previous customer service experience

Courteous with strong customer service orientation

Strong computer navigation skills and PC Knowledge

Ability to effectively communicate, both written and verbally

Dependable with strong attention to detail

Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

Tolerance for repetitive work in a fast-paced, high production work environment

Ability to work as a team member, as well as independently

Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

** High school diploma or GED**

This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must submit your resume to **** . Due to the high volume of responses anticipated, only qualified candidates will be contacted.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-10-18 Expires: 2019-12-05

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Customer Service Representative- $15- Gresham, OR

Kelly Services
Portland, OR 97240

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