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Customer Service Representative - $24.00 an hr

Kelly Services

Plainsboro, NJ
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Service Representative - $24.00 an hr

Jobid US41ALTH_BH1433624

Location: Plainsboro, NJ, 08536, USA

Description **Job Title:** Customer Care Associate/Healthcare

**Location:** Novo Nordisk, 800 Scudders Mill Rd, Plainsboro, NJ 08536

**Pay Rate:** $24/hr

**Shift:** 1st shift 8:30-5, 9-5:30 or 9:30a-6p - to be decided when an offer is being made

Training for the first 2 weeks is 9a-5:30p

**Length of Assignment:** 1 year contract

**Job Summary:** Customer service position located in inbound call center.

**Responsibilities include:**

+ Assisting patient and customers with inquiries related to the client.
+ Deliver an optimal customer experience through telephone interactions with customers.
+ Build customer loyalty by providing high quality customer service.
+ Collect all information from customers regarding adverse events, product technical complaints and advise of replacement/return procedures.
+ Provide product support materials and educational materials to customers.
+ Provide professional, accurate, and timely responses to inquiries concerning the products and services from customers.
+ Provide technical assistance to customers related to the product or promotional website issues.
+ Compiles and analyzes data, and creates reports assigned by management.
+ Works on a variety of moderately complex and diversified department activities and projects with minimal supervision.
+ Document all customer contacts in the Customer Care database.
+ Identify and report all adverse events, product technical complaints and other safety information.
+ Data entry of all customer contacts.
+ Collected through phone calls, e-mail, and postal mail into the Customer Care database.
+ Assist with department related projects including postal mail fulfillment, scheduling of department visitors, team calendar management, and other duties as assigned by management.
+ Provide sales and marketing support with projects and conducting surveys/soft sell products to inbound callers.
+ May conduct outbound telemarketing projects or conduct surveys with customers.

+ High school diploma or GED Required, Associates or Bachelors degree is preferred
+ Professional experience in healthcare, pharmaceutical or medical device call center highly desirable.
+ 2+ years previous telephone customer service experience and/or outbound telemarketing experience preferred.
+ Prior customer facing experience required.
+ The ability to handle multiple priorities and demands in a professional environment with a strong focus on providing excellent customer service
+ Telephone customer service experience and/or outbound telemarketing experience.
+ Strong attention to detail. Strong oral and written communication skills.
+ Strong planning and organizational skills required.
+ Intermediate proficiency in Windows, Microsoft Word, Excel, and Outlook required.
+ LPN desired
This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position submit your resume to

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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