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20 days old

Customer Service Representative (77032) - OFFICE Temp to hire

Kelly Services
Houston, TX 77007
**Job Description**


Water filtration company that is based in Lowell, MA has a growing office in the Houston area (ZIP 77032) and is looking to add excellent CUSTOMER SERVICE REPRESENTATIVES to their team immediately.

The roles are temporary to permanent, with a starting pay of $16 to $18 based on experience. This is an office position and computer proficiency is required. At least 3 to 5 years of office experience in a customer service field is needed to be considered for the position. NOT RETAIL.


Customer Service Representative

Description:


Full Time: Monday to Friday from 10:00 AM to 7:00 PM CST.

We are a 24/7 Customer Service Team, flexibility in your schedule is required in this role.


Training Period: Up to 10 weeks. Full Time 40 hours. This includes some online, instructor led training (SAP), side by side observation & coaching and possibly field ride-a longs or branch visits. Although primarily 1st shift, some after hours training is typically scheduled as part of the learning curriculum.


Primary Responsibilities:

- Primarily responsible for the processing of all incoming and outgoing calls for customers and branches

- Ensures that all same day/priority customer requests are handled by collaborating with appropriate inter-company resources

- Inputs and/or modifies service order requests based on customer need and provides customer confirmation

- Inputs sales orders placed for products via telephone, mail, email and/or fax

- Follows clearly documented departmental standard operating procedures

- Collaborate with technical support to ensure customer technical needs are consistently met

- Process customer payments and provide proof of payment to customer

- Provide customer invoices on demand

- Generate and deliver customer specific service reports via SAP as requested

- Additional responsibilities as assigned by Supervisor

- Perform tasks in accordance with the standard work document and performance metrics for that given process

- Additional responsibilities as assigned by Supervisor

- Live our culture and exemplify our Growth Enabling Behaviors to be highly enabled to deliver, highly empowered to succeed and highly accountable to lead.


**Requirements**


Qualifications/Preferred Skills for CUSTOMER SERVICE REPRESENTATIVE:

- High school diploma or equivalent required

- Minimum 2 years experience in customer service via phone or customer facing required

- SAP experience preferred

- Exceptional interpersonal and communication skills

- Ability to adapt to a fast paced, high transaction environment

- Ability to manage multiple priorities

- Ability to maintain a professional demeanor at all times

- Microsoft Office Suite preferred

- In-depth understanding of customer needs

- Highly dependable and motivated to succeed


**Highlights**


Kelly Temporary Employee Perks:

Kelly-sponsored Affordable Care Act health care coverage available for eligible employee

Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchase-and the coverage is portable*

Service bonus plan

Holiday pay plan

Weekly electronic pay options

Free online training campus available

Exclusive online employee community

Employee assistance program (EAP) available at no cost

Corporate discounts

Transportation spending accounts


This is an immediate-fill, temporary to permanent position! Only candidates with related and recent experience as Customer Service / Customer Care / Customer Solutions will be contacted for an interview. This is a high-level customer service and administrative role, computer proficiency is a MUST.

Thank you!


**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-10-25 Expires: 2019-11-25

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Customer Service Representative (77032) - OFFICE Temp to hire

Kelly Services
Houston, TX 77007

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