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27 days old

Customer Service Representative / Account Specialist

Kelly Services
Appleton, WI 54913
**Kelly Services** in partnership with our customer in Appleton is seeking candidates for an **Account Specialist** role. This is a long-term temporary role expected to run thru July 2022.


**Job Details:**


Hours: Monday-Friday 8:00am-5:00pm


Pay: $17.00-17.50/hr.


Will work remotely thru December 2021, then move into a hybrid role (2 days in the office, 3 days from home) beginning in January 2022.


**Job Duties:**


The Account Specialist works in partnership with Sales Representatives to manage accounts within the territory, providing customer service support to the account and sales representative through the various stages of order processing. The account specialist communicates and collaborates with Sales, the customer, the distribution center, and other departments as necessary.


+ Efficiently manage assigned orderbook by entering, revising, and releasing orders for processing. Provide order entry support for other team members when appropriate


+ Provide excellent customer service by offering product specification and product availability information. Assist customers with order selection and customer requirements to meet departmental goals

+ Proactively assist customers, sales representatives, members of the management team, or coworkers with inquiries, requests for information, or resolution of complex issues

+ Pinpoint and investigate product/service issues and provide effective and timely communication to all business partners to address the resolution and/or plan of action

+ Analyze, review, and process requests for return authorizations and credit, ensuring accurate invoicing for all purchase orders

+ Demonstrate professional phone etiquette with internal and external customers by answering inbound customer calls on the departmental phone queue

+ Acts as support and a resource for day-to-day activities within the department and assists with special projects as needed (customer follow-up, training support, triage customer complaints)


**Job Requirements:**


+ High school diploma or GED equivalent is required

+ Previous Customer Account Management skills preferred

+ Customer Service experience required

+ Strong written communication skills for electronic communication purposes with customers and internal departments

+ Able to work independently as well as part of a small team

+ Detail oriented with the ability to investigate/research issues to provide a timely response to the customer/representative


Interested? Please apply now for this immediate opportunity. You may also send resume to Angie directly at angj432@kellyservices.com .


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-09-24 Expires: 2021-10-25

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Customer Service Representative / Account Specialist

Kelly Services
Appleton, WI 54913

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