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26 days old

Customer Service Representative

Kelly Services
Addison, TX 75001
**Customer Service Representative Addison, TX**


**Kelly Services is seeking several Customer Service Reps for a temp to perm position with one of our top insurance clients located in Addison, TX 75001.**


**Title:** **Customer Service Representative I**


**Location:** Addison (75001)



**Pay:** $13.00 hr.



**Hours:** Tuesday through Saturday 8:00 am to 5:00 pm



**Type:** Temp to Perm based on Job Performance and Attendance



**Job Description:** Provides front-line, direct contact with customers via web portals, email, and phone. Contacts are varied, some are non-routine.



**Job Responsibilities:**




+ Follows standard screens/ scripts to perform most tasks, navigating a computer-based system, and updating company records as needed

+ Confidently provides useful and creative resolutions to questions and problems.

+ Seeks advice from senior representatives when necessary.

+ Knowledgeable of company products services.

+ May assess customer needs and suggest alternative products or services.

+ Perform research as needed to assist customers.

+ Applies and develops basic skills to procedures for the position.

+ Problem solving skills.

+ Assess customer needs

+ Deal with customers

+ Maintains professionalism and effectively interacts with all contacts, internal and external

+ Manipulates / Navigates computer system

+ Maintains department quality standards and performs job duties as directed by leadership



**Job Requirements:**




+ Experience using Microsoft Excel. Has experience with computer equipment.

+ Excellent verbal and written communication skills

+ Must be able to type a minimum of 35 words per minute

+ Active listening skills

+ Excellent customer service skills

+ Basic problem-solving skills

+ Acute attention to detail/accuracy and effective note taking and documenting skills

+ Must be able to handle and process high work volume.

+ Flexible with schedule as work volume will dictate work schedule, including breaks and lunches.

+ Must be able to handle multiple work processes simultaneously

+ High School Diploma or GED equivalent

+ 1-2 years experience in a call center, customer service role, and/or office setting.

+ Demonstrates professionalism when dealing with peers and customers.

+ Demonstrates minimum typing speed of 30 words per minute.





**Apply now for immediate consideration!!**



**_Please do not contact your local Kelly branch office as they are not filling this position._**





**_MD#2019_**




**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-10-23 Expires: 2019-11-25

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Customer Service Representative

Kelly Services
Addison, TX 75001

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