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18 days old

Customer Service Representative

Kelly Services
Albany, NY 12260
Whats next for you? This great job. Finding a job that fits your lifestyle isnt always easy. Thats where Kelly Professional & Industrial comes in. Were seeking **Customer Service Representatives** . Were here to help you find something great that works for youso you wont miss a moment of what really matters in your life.


**Job Title:** Customer Service Representative


**Location:** Albany, NY

**Non-Bilingual**


**Bilingual Spanish**


**Temp to hire based on performance and attendance.**


********All contingent hires are eligible for a $1500 retention bonus after they complete 120 days of successful employment Candidates must convert to be eligible. **********


**The position is temp to hire based on performance and attendance. This position is a call center support agent supporting callers and providing excellent customer service.**


**Position overview:**

The Customer Service Representative is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace.


**Duties / Responsibilities:**


+ Answer incoming calls from consumers including the public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.

+ Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.

+ Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.

+ Transfer/refer consumers to appropriate entities according to the established guidelines.

+ Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary

+ Facilitate the fulfillment of caller requests for materials via mail, email, or download.

+ Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.

+ Escalate calls or issues to the appropriate designated staff for resolution as needed.

+ Track and document all inquiries using the applicable systems.

+ Facilitate translation services for non-English speaking callers according to procedures.

+ Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.

+ Meet Quality Assurance (QA) and other key performance metrics.

+ Responsible for adhering to established safety standards.

+ Must be able to remain in a stationary position for an extended period of time

+ Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds

+ Work is constantly performed in an office environment

+ Perform other duties as assigned by management


**Education Required:**


+ High School Diploma or equivalent.


**Background & Experience Required:**


+ 1 year of experience

+ Strong data entry and telephone skills.

+ Excellent organizational, interpersonal, written, and verbal communication skills.

+ Ability to perform comfortably in a fast-paced work environment.

+ Ability to successfully execute many complex tasks simultaneously.

+ Ability to work as a team member, as well as independently.

+ _Previous experience with computers, phone systems, and headsets preferred._

+ _Previous experience in customer service preferred_


**Appy today!**

**\#CB**


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-07-25 Expires: 2022-08-27

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Customer Service Representative

Kelly Services
Albany, NY 12260

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