15 days old

Customer Service Representative (Albany, OR)

Kelly Services
Albany, OR 97321
Kelly Services connects talented professionals with opportunities to advance their careers. We currently have an exciting opportunity available as a **Customer Service Rep** located in Albany, OR **!** Opportunity is with a leading insurance company!

+ **Title:** Customer Service Representative

+ **Pay Rate:** $10.75 - $12.25 - with Monthly incentive plans!

+ **Location:** Albany, OR

+ **Start Date/Duration** : Temp to hire after 90 days! (based on performance)

+ **Shift:** Open 7 days per week, 6 am to 9 pm - days off will always be 2 day in a row

**_Important Note_** **:** This position is recruited for by a remote Kelly Services office, not your local Kelly branch. Please reply directly to the job posting for immediate consideration or email resume to Katie at

**Summary:** Great opportunity to join a growing organization who values their employees! Perks include Business-casual dress environment, Free parking, Employee Discounts, Free coffee, Arcade games, Community events Pumpkin Run, United Way, Habitat for Humanity, and Employee Appreciate lunches

**Job Duties & Responsibilities:**

+ As a Customer Service Representative, you will support the organization s extended warranty contracts by providing superior customer service to our customers who have purchased an extended warranty contract for wireless cell phone handsets.

+ Verbally collect pertinent information for the customer over the phone.

+ Process and determine insurance coverage on each claim by examining forms, policies, and other records as provided by claimant and other agencies or resources.

+ Receive and answer customer questions and resolve customer concerns relating to claims, warranties, and product servicing.

+ Coordinate service for customers using various providers to resolve the customers concerns.

+ Settle claims according to insurance policy provisions.

+ Maintain and update customer account records as needed.

+ Forward suspected fraudulent and questionable claims to appropriate personnel.

+ Coordinate with immediate supervisor or other personnel as needed to resolve claims and issues not of routine nature.

+ Attend workshops, seminars, and other training sessions to maintain and update product knowledge.

+ Maintain professionalism with all contacts, both internal and external.

+ Perform other job duties as directed by supervisor.


+ Minimum high school diploma or GED, and 1 year work experience required

+ College degree with 0-1 year work experience, preferred

+ Excellent verbal, written, and listening skills

+ Relentless drive to own the customers problem and resolve it

+ Ability to adapt well to change

+ Ability to work well in a fast paced work environment

+ Ability to think outside of the box to resolve problems

+ Ability to multi-task using technology, including call handling, loan level review and call documentation

**Why Kelly?**

+ As a Kelly Services employee, you will have access to numerous perks, including:

+ Exposure to a variety of career opportunities as a result of our expansive network of client companies

+ A competitive hourly pay rate with weekly checks

+ Access to newly expanded Medical Plan options

+ Online continuing education via the Kelly Learning Center

+ Several employee discounts

+ And more!

**Apply Today!**

**Why Kelly** **** **?**

With Kelly, youll have access to some of the worlds highest regarded scientific organizationsproviding you with opportunities to work on todays most challenging, research-intensive, and relevant projects. Our connections can lead you to innovative scientific pursuits youll be proud to help advance. We work with 90 of the Fortune 100 companies and found opportunities for more than 10,000 scientific professionals last year.

You pursued a career in science to fuel your quest for knowledge and your desire to make the world a better place. Let Kelly fuel your careerconnect with us today.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. at
Posted: 2020-01-13 Expires: 2020-02-17

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Customer Service Representative (Albany, OR)

Kelly Services
Albany, OR 97321

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