28 days old

Customer Service Representative

Kelly Services
Alexandria, VA 22303
KELLY is looking for a Customer Service Representative in Alexandria, VA. The candidate should be able to effectively solve customer issues, complaints and inquiries while maintaining customer satisfaction.


+ Manage large amounts of inbound and outbound calls in a timely manner.

+ Provide customers with order status / tracking status.

+ Provide partnership status (in vetting queue? Approved? Rejected?).

+ Conduct transactions such as refunds/credits.

+ Create cases/bookings for escalations.

+ Knowledge awareness for self-service dashboard etc.

+ Provide members with membership assistance.

+ Handle technical problems with Magento.

+ Escalate time sensitive operational inquiries to respective departments.


+ Previous experience in a customer support role.

+ Strong phone and verbal communication skills along with active listening.

+ Familiarity with CRM systems and practices.

+ Customer focus and adaptability to different personality types.

+ Ability to multi-task, set priorities and manage time effectively.

+ High school degree.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-03-17 Expires: 2021-04-17

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Customer Service Representative

Kelly Services
Alexandria, VA 22303

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