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24 days old

Customer Service Representative

Kelly Services
Alpharetta, GA 30009
This is an exciting contract opportunity with the possibilty of becoming a permanent employee. It is located in Alpharetta, GA paying $15 per hour. This is a great opportunity for someone who wants to grow with a large company.



**Job details:**



* This position is responsible for acting as the company's primary point of communication in the contact center.

* Responsibilities include researching and responding to complex customer telephone, electronic, or written inquiries and providing excellent service to customers with information regarding eligibility, benefits, and claims with emphasis on customer education, satisfaction and retention.

* Responds to complex telephone, electronic, and written inquiries from dental/vision professionals, groups, subscribers and brokers.

* Expediently accesses reference materials to analyze and determine appropriate responses to telephone, electronic, and written inquires.

* Communicates eligibility, benefits, and claims status, policies and procedures.

* Documents each customer encounter and resolution in the appropriate computer tracking system and adjusts claims as necessary based upon findings.

* Identifies, reports and documents system discrepancies.

* Accurately completes online/hardcopy forms and routes to the appropriate department.

* Meets and maintains production standards, counts, and inquiry response turnaround times and reprocesses claims, as appropriate.

* Uses contact tracking functions to follow-up on open calls to ensure issues are resolved within standards.

* Participates in training programs and provides support to other departments, as directed.

* Performs miscellaneous duties as assigned





**Job Requirements** :

* A high school diploma or GED is preferred, but candidates with proven experience will not be excluded from consideration.

* A minimum of 2 years of successful customer service work experience within a call center or related heavy customer contact experience and 9 months successful work experience as a level 1 representative in the Enterprise Contact Center.

* Dental assisting certificate, 2 years dental office or dental lab experience, 1 year contact center experience in a dental insurance environment, or 1 year dental claims adjudication experience preferred.

* Ability to handle constant customer contact/forced workflow distribution.

* Strong organizational/time management skills and multi-tasking abilities.

* Ability to maintain confidentiality while evaluating and responding quickly and accurately to inquires

* Ability to pass the CSR II Test.

* Ability to perform basic math calculations. Ability to absorb and retain detailed information. Detail-oriented; flexible and creative.

* Knowledge of contact center policies, procedures and guidelines. Knowledge of dental terminology and procedures.



**Skills/Experience:**



* PC skills to include basic knowledge of Windows and keyboarding.

* Ability to operate standard office equipment (personal computer, photocopy machine, fax machine, etc.).

* Ability to work expanded business hours including early morning, late evening and weekends.

* Ability to work at a computer up to 7 hours a day. Ability to sit or stand 7.5 hours per day Ability to meet attendance requirements

* Regularly required to sit for long periods of time, and occasionally stand and walk.

* Occasionally required to stoop, kneel, climb and lift up to 25 pounds.

* Regularly uses hands to operate computer and other office equipment. Ability to hear voice communications.

* Close vision required to read information on computer screens and written documents

* Ability to maintain consistent, regular attendance. Ability to report to perform tasks in a physical work office environment.

* Must be able to understand written and oral instructions.

* Ability to clearly present written information. Ability speak and understand English and to communicate concepts.

* Ability to respond to customer requests in a professional and positive manner.



_Internet Connection_

_Required:_

_2-5mbps (unshared)_

_Close to wifi router and/or no physical barriers between (walls etc)_

_Recommended:_

_25+mbps (shared)_

_Wired connection to router_





_Hardware_

_Windows 7, 8, 8.1, or 10._

_1+ GB RAM (1 Monitor)_

_2+GB RAM (Duel Monitors)_

_600+ MB Free Hard Disk Space_





_Hours:_



_Shift hours after training is completed: 12 PM to 9 PM (Monday-Friday)._



_Training hours are: 8:00 AM to 4:45 PM E.S.T. (Monday-Friday)_



_4 weeks of Virtual training & 2 weeks of Star Training (Nesting) onsite._



_Testing to be done via Harver Test_





\#Mya-RPA_Generic Call Center 2




**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****




At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-11-11 Expires: 2020-12-19

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Customer Service Representative

Kelly Services
Alpharetta, GA 30009

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