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26 days old

Customer Service Representative

Kelly Services
Appleton, WI 54913
_Are you ready for what's next in your career?_


**Kelly is looking for a Customer Service Representative in Appleton, WI.**


The Customer Service Representative (CSR) is assigned accounts from which orders are generated and processed. CSRs are involved with the entire process, from quoting process, order entry, scheduling, inventory control, product movement, installation notification and finally invoicing.


The CSR works closely with our client's manufacturing sites, production schedulers, outside sales force, customers and off-site warehouses.


**Responsibilities**


+ Handles general correspondence and inquiries on a wide array of topics from both paper mill and field personnel in a timely and professional manner for press felts; enters incoming orders and verifies pricing information (at time of order and prior to invoicing); mails acknowledgements, order status reports, and recommendations; takes releases, makes necessary "ship to" changes; reconciles warehouse inventories and balances; monitors inventories of complete felts ordered here and made elsewhere; follows up on potential warehouse damage of product; sends periodic ISO review letters; updates/routes mill name and personnel changes.

+ Reviews necessary e-mails and voicemails any information relative to the position and to establish a familiarity with the account base and field personnel; takes appropriate action.

+ Fulfills the duties various other customer service representatives as assigned during vacations and absences.

+ Responsible for all quoting, pricing and invoicing.

+ Accountable to the Customer Service Manager for the proper interpretation and fulfillment of this function; for specific and general responsibilities; for related authority and relationships; and for additional duties as assigned.


**Qualifications**


+ 3-5 years of professional administrative experience

+ Strong computer skills and a working knowledge of Microsoft software products (Word, Excel, PowerPoint).

+ Strong math skills and accurate data entry skills

+ Reliable, well-organized attentive to detail

+ Strong interpersonal and independent thinking skills

+ Experience with JD Edwards Enterprise One Explore software preferred

+ Knowledge and experience in the paper industry preferred

+ Experience in the logistics field or manufacturing industries running and completing projects preferred


**Schedule**


Monday - Friday, 8am - 5pm


**Pay Rate**


$22/hour


**_*The position is a 40h/wk position with limited overtime required and occasional travel possible. This job description is not all encompassing, however, is intended to be a general description of the responsibilities of this position._**


Contact: Victoria @ vick577@kellyservices.com


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-03-17 Expires: 2021-04-19

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Customer Service Representative

Kelly Services
Appleton, WI 54913

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