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18 days old

Customer Service Representative

Kelly Services
Austin, TX 78703
**Customer Service Representative- North Austin**



Kelly Services is seeking a Customer Service Specialist for one of its top clients in North Austin. The ideal Customer Service Representative will have experience handling inbound call inquiries, with proven problem resolution skills, and a strong commitment to excellence and customer satisfaction. In addition the candidate must be flexible to work between the hours of 6 am to 12 am, Monday-Friday and be available to work weekends.



**Responsibilities:**



Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalismCus



Offers alternative solutions where appropriate with the objective of retaining customers business



Identifies and escalates emerging product or customer dissatisfaction issues





**Skills/Education/Experience:**




+ 1 year of previous customer service experience in a call center answering a min of 70-100 calls a day

+ Sound solving skills and ability to solve customer issues in an efficient and courteous manner

+ Proficiency with Word and Excel, as well as experience with data entry

+ Ability to navigate the Internet and web based programs

+ Ability to communicate clearly and effectively with all levels within an organization

+ Strong work ethic and demonstrates excellent record of attendance and punctuality

+ Spanish bilingual a plus



Additional Information:




+ **Pay is** **$14.50 hourly**

+ **You must be flexible to work an 8-hour shift between 6 AM to midnight.**

+ **Please note that this is temporary project for 3 to 4 months (which could be extended based on workload and performance).**

+ **At least 1 year of customer service experience required.**




**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-06-15 Expires: 2020-07-16

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Customer Service Representative

Kelly Services
Austin, TX 78703

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