13 days old

Customer Service Representative

Kelly Services
Avon, MA 02322
**Customer Service Representative Avon, MA. $20.00hr**

Our client has one ERP system, Infor Cloud/Suite/Syteline. This position is responsible for receiving and managing electronic orders and other transactions from a variety of retail and e-commerce customers.

There are two separate business units with order requirements unique to each. This position MUST assure the orders and fulfillment requirements for each business unit are properly understood and communicated.

This order entry role is part of our Sales Administration team.

**Job Duties/Responsibilities:**

+ Ensure proper order processing flow to confirm all orders are processed, documented, and forwarded/available to other operations teams.

+ Create and maintain accurate contract/contract price data, ship-to addresses and EDI Customer Profiles in Syteline.

+ Assure all inbound information is properly recorded and summarized, including customer orders.

+ Assure all outbound information is sent timely and accurately for all customers.

+ Support Sales, Purchasing and Shipping on order-management issues.

+ Provide backup of accounts for other team members in their absence.

+ Respond in a timely and professional manner to all Customer inquiries.

+ Work collaboratively with other departments to support on-time and accurate order fulfillment and delivery to meet customer requirements.

+ Provide insight on and champion process improvement opportunities in the elimination of non-value add work.

**Required Qualifications**

+ One (1) to two (2) years experience in EDI transaction processing.

+ A minimum of two (2) years experience in processing retail customer orders.

+ Experience working with order management/ERP systems, EDI online vendor portals, databases, software systems and Microsoft Office suites.

+ Experience in and ability to navigate computerized systems for tracking, information gathering, and or troubleshooting.

+ Experience working with retail buyers, distributors and/or vendors.

+ Infor Syteline or Cloud Suite Industrial (CSI) knowledge or other ERP Customer Order processing applications

+ Must have excellent computer skills in Microsoft Office and Excel experience to include Vlookups and Pivot Tables.

+ Excellent verbal and written communication skills.

+ Must have Strong Excel skills

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-02-15 Expires: 2021-03-18

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Customer Service Representative

Kelly Services
Avon, MA 02322

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