26 days old

Customer Service Representative

Kelly Services
Baton Rouge, LA 70806
**Job Description**

The Customer Service Representative-s primary responsibility is to provide quality and efficient customer service to internal and external customers using excellent in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department, answering questions and addressing issues from members and providers.

Principal Duties and Responsibilities

o Provide prompt, accurate, and friendly customer support. Support can include responding to inquiries regarding insurance availability, eligibility, coverage, policy changes, claim submissions, and billing concerns.

o Meet personal/team call center metric goals

o Follow company policies and procedures

o Following up with other departments to resolve member/provider issues

o Maintain a strong work ethic with a total commitment to success each and every day

o Ensure Customer Satisfaction & First Call Resolution

o Assisting with additional departmental duties as needed


Job Specifications

o Strong verbal communication skills

o Excellent customer service philosophy

o Critical thinking and problem-solving abilities

o Proficient with Microsoft Office and Internet research

o Attention to detail and strong time management skills

o Exhibit professional, courteous and friendly behavior

o Excellent Organizational Skills

o High school diploma or equivalent

o Minimum 0-2 years prior customer service experience

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-11-11 Expires: 2019-12-12

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Customer Service Representative

Kelly Services
Baton Rouge, LA 70806

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