1+ months

Customer Service Representative

Kelly Services
Beaverton, OR 97075
**Job Description**

A mortgage company in Beaverton Oregon is seeking 65 customer service representatives.

Direct Hire

Payrate: $20.19 per hour

Shift 7am - 7pm

possible saturdays

inbound and outbound calls

4 weeks training provided

$1000 bonus if you pass the test at the end of the training

Position Description:

The Customer Care Single Point of Contact (Loss Mitigation) representative is responsible for assisting customers in the servicing of their mortgage. This may include helping in a call center capacity in one of the following functions: customer service, collections, and loss mitigation.

Essential Job Functions:

- Acts as single point of contact to assigned borrowers currently 45 days delinquent or greater, borrower is in a confirmed disaster area, or borrower requests loss mitigation options.

- Answer inbound calls and make outbound calls on assigned mortgage accounts that are 45 days or more delinquent.

- Work with borrower on repayment plans to get them back to a current status.

- Assist the borrower with loss mitigation options, how to apply, and status updates.

- Must be familiar with investor guidelines and available programs.

- Remain as the single point of contact until the borrower is current or approved for loss mitigation.

- Maintains confidentiality of customer-s non-public information.

- Provides written and verbal responses to customer inquiries as needed.

- Answers inbound/outbound calls involving customer service and collection issues.


To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Banking or mortgage experience a plus

apply today chad233@kellyservices


Education and/or Experience:

- High school diploma or GED required

- Previous customer service, call center, collections and mortgage experience required. Prior loss mitigation experience preferred.

- Must be computer proficient, able to multitask and work in a fast paced ever changing team environment.

- Must be able to work a Saturday rotation

- Must be able to work OT should business needs dictate

- No time off during the first 90 days.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-04-20 Expires: 2020-06-25

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Customer Service Representative

Kelly Services
Beaverton, OR 97075

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